OYO 10168 Hotel AVS Sweet Magic Relationship Manager Interview Questions and Answers

Questions was based on mathematics skills, communication and psychology based questions

Q1. Tell me about your self and your experience
Ans. 
I am an experienced Relationship Manager with a passion for building strong connections and delivering exceptional customer service.
• I have worked in the banking industry for over 5 years, managing client relationships and providing financial advice

• I am skilled in identifying customer needs and tailoring solutions to meet their goals

• I have a proven track record of exceeding sales targets and building long-term relations...read more
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Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
Ans. 
Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. Tell about yourself
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Q2. Why you resigned your previous job
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Q3. Why you want to work here
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Q4. Family background
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Q1. What is your previous role and experience
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Q2. Do you have customer database
Ans. 
Yes, I have a customer database with detailed information.
• Yes, I have a CRM system that stores all customer information.

• The database includes contact details, purchase history, and communication preferences.

• I use the database to personalize interactions and provide tailored solutions to customers.
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Q3. When can you join
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Q4. Are you willing to travel
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Q1. Tell about yourself
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Q2. What are your previous role and responsibilities
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Q1. Tell about yourself
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Q2. What are you roles and responsibilities of previous job
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Q3. Can you able do the roles and responsibilities of relationship manager in club Mahindra
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Q4. Why do you want to work in club Mahindra
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Q1. What do you know about company
Ans. 
Your company is a leading financial institution known for its personalized approach to client relationships.
• Your company offers a wide range of financial products and services tailored to individual client needs.

• Your company has a strong reputation for excellent customer service and building long-term relationships with clients.

• Your company values transparency, integrity, and professionalism in all interactions with cl...read more
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Q2. How do you think family holidays are important
Ans. 
Family holidays are important for bonding, creating memories, and relaxation.
• Family holidays provide an opportunity for bonding and strengthening relationships.

• They create lasting memories that can be cherished for years to come.

• Family holidays offer a chance to relax and unwind from the stresses of daily life.

• They allow families to explore new places and experiences together, fostering a sense of adventure and discove
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Q3. What is the difference between sales and marketing
Ans. 
Sales focuses on directly selling products or services to customers, while marketing involves creating awareness and interest in those products or services.
• Sales involves one-on-one interactions with potential customers to close deals

• Marketing involves creating strategies to attract and retain customers

• Sales is more focused on immediate results, while marketing is more long-term

• Sales is about meeting the needs of indiv...read more
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Q4. Why a family needs a vacation give an example
Ans. 
A family needs a vacation to relax, bond, and create lasting memories together.
• Vacations provide a break from daily routine and reduce stress levels

• Quality time spent together strengthens family bonds

• Exploring new places and trying new activities can create lasting memories

• Vacations allow families to disconnect from technology and focus on each other

• Traveling together can teach valuable life lessons and cultural experi
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Q1. What is MAnd M
Ans. 
MAnd M is a financial term used to refer to mergers and acquisitions.
• MAnd M stands for Mergers and Acquisitions in the financial industry.

• It involves the consolidation of companies through various financial transactions.

• Examples include company A acquiring company B or two companies merging to form a new entity.
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Q2. Why we go on holiday
Ans. 
We go on holiday to relax, explore new places, experience different cultures, and create lasting memories.
• To relax and unwind from daily stress

• To explore new places and attractions

• To experience different cultures and cuisines

• To create lasting memories with loved ones

• To take a break from routine and rejuvenate
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Q1. What is club mahindra??
Ans. 
Club Mahindra is a vacation ownership company offering holiday resorts and experiences across India and internationally.
• Club Mahindra offers membership plans for families to enjoy holidays at their resorts

• They have a wide range of resorts in popular tourist destinations

• Members can avail of various amenities and activities during their stay

• Club Mahindra also offers exchange programs for international holidays
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Q2. Why we go on holiday
Ans. 
We go on holiday to relax, explore new places, experience different cultures, and create lasting memories.
• To relax and unwind from daily stress

• To explore new places and attractions

• To experience different cultures and cuisines

• To create lasting memories with loved ones

• To take a break from routine and rejuvenate
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Q1. Why club mahindra open??
Ans. 
Club Mahindra is open to provide exceptional holiday experiences and create lasting memories for its members.
• Club Mahindra aims to offer a wide range of holiday destinations and experiences for its members.

• It provides top-notch hospitality services and amenities to ensure a comfortable stay for guests.

• Club Mahindra values customer satisfaction and strives to exceed expectations in every aspect of their service.

• By stayi...read more
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Deeply understand every setuation

Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
Ans. 
When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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