Oxigen Services Deputy Manager Interview Questions and Answers

To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.

• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more

Increasing caller productivity through training, motivation, and efficient tools.

• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency

I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.

• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance

To give the company a good scale, focus on strategic planning, efficient operations, strong leadership, and continuous growth.

• Develop a clear strategic plan that aligns with the company's goals and objectives

• Streamline operations to improve efficiency and reduce costs

• Empower and support strong leadership within the team

• Focus on continuous growth through innovation and market expansion

I have over 10 years of experience in software development, with expertise in full stack development, project management, and team leadership.

• Over 10 years of experience in software development

• Expertise in full stack development

• Strong project management skills

• Proven track record in team leadership

• Proficient in various programming languages such as Java, Python, and JavaScript

Previous records are essential for evaluating a candidate's past performance and experience.

• Previous records provide insight into a candidate's work history and achievements

• Look for consistency and progression in roles and responsibilities

• Check for any gaps in employment or frequent job changes

• Verify the accuracy of information provided by the candidate

• Consider any relevant certifications or awards received