Orion It Services Interview Questions and Answers

Social media ,Interests,Behaviour

Q1. What Factors Would infrom ur approach to targeting the right people on social media in order to divice sales
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Q2. What iş different between confidence and overconfidence
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Q3. What is the mortgage loans?
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Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

Q1. Introduce yourself
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Q2. Why do you want this job
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In the aptitude test you have to go through a series of test mainly consisting of English test and most importantly a typing test. In the first section there will be basic English questions. Then in the second section there will be a Communication round where in there will be different questions that will state either to record your response on the question or to just simply repeat the sentence. In the third and last section there will be a typing test where in a certain paragraph will be provided and you have to type that paragraph in the certain amount of time that is provided without any grammatical mistakes and also keeping up the pace.

Q1. Introduce yourself
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Q2. What do you know about our company
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Q3. If there is an important client meeting and at the same time you are called upon by your team for a team activity, what will you do?
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Q1. Give a brief about the work which I did on day to day basis in the previous organisation as a Business Analyst.
Ans. 
As a Business Analyst, I was responsible for gathering and analyzing business requirements, creating functional specifications, conducting stakeholder meetings, and facilitating communication between business and IT teams.
• Gathered and documented business requirements from stakeholders

• Analyzed data to identify trends and make recommendations for process improvements

• Created functional specifications for new software deve...read more
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Q2. Have you worked in Waterfall model / Scrum model?
Ans. 
Yes, I have experience working in both Waterfall and Scrum models.
• I have experience working in Waterfall model, where requirements are gathered upfront and the project progresses in a linear fashion.

• I have also worked in Scrum model, where the project is divided into sprints and iterative development is done.

• In Waterfall model, I have worked on projects with well-defined scope and fixed timelines.

• In Scrum model, I have...read more
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Q3. What was the team size which I handled as a Business Analyst?
Ans. 
I have experience handling teams ranging from 5 to 15 members as a Business Analyst.
• Managed a team of 8 analysts in a previous project

• Collaborated with a team of 12 developers and testers in another project

• Led a team of 5 business analysts in a recent initiative
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Q4. And the background about the project and my roles and responsibilities working with the offshore / onshore teams
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Q1. Was there any interaction with the onshore folks ? If yes then what was my role?
Ans. 
Yes, I had regular interactions with the onshore team to gather requirements and provide updates on project progress.
• Regularly communicated with onshore team to gather requirements

• Provided updates on project progress to onshore stakeholders

• Collaborated with onshore team to ensure alignment on project goals
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Q2. Who was the PO in your team ? How Business Analyst and the PO coordinate?
Ans. 
The Product Owner (PO) in my team was responsible for defining and prioritizing the product backlog. Business Analyst and PO coordinate through regular meetings, communication, and collaboration.
• The PO defines and prioritizes the product backlog based on business value and stakeholder needs.

• The Business Analyst works closely with the PO to understand requirements, gather feedback, and ensure alignment with business goa...read more
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Q1. How was the requirements being gathered? Who used to gather the requirements ? Is the PO or the Business Analyst in your team?
Ans. 
Requirements were gathered through collaboration between the Product Owner and Business Analyst in the team.
• Requirements were gathered through stakeholder interviews, workshops, and document analysis.

• The Product Owner and Business Analyst worked closely together to ensure all requirements were captured accurately.

• The Business Analyst facilitated the requirements gathering process and documented the findings for review ...read more
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Mock test training is highly effective for improving communication skills.

Q1. Learning the best approach to handling Customer Relationship Management (CRM)?
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Q2. What is the process for making a deposition?
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Q3. How to handle the customer feedback
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Q4. How-to handle the customer feelings
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Q5. Preparation of Script
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Q1. Introduction about your self
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Q2. Joining day after tomorrow
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Q3. Report in time at office
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Q1. Introduction about your self
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Q2. Joining the day after tomorrow
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Q Connect enables employees to grasp the situation and engage appropriately with customers, providing accurate and precise resolutions to their inquiries.

Q1. Self introduction
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Q2. About a picture they show us in either English or Hindi..
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Q3. Language skills
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Q4. Communication skills
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Q5. Thinking capabilities
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Super set encompasses voice, knowledge about the product and process, and confidence.

Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Q1. Explain about previous process
Ans. 
Implemented a new chemical process to increase efficiency and reduce waste.
• Researched and analyzed current process to identify areas for improvement

• Designed and tested new process using simulation software

• Collaborated with production team to implement changes and monitor results

• Achieved 20% increase in production output and 15% reduction in waste

• Continuously monitored and optimized process for further improvements
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Q2. Explain about my work experience
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Q3. Explain about my work standard
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Q4. Explain about my managing method
Ans. 
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
• I prioritize tasks based on deadlines and importance

• I regularly communicate with team members to ensure everyone is on the same page

• I use project management software such as Trello or Asana to track progress and assign tasks

• I adapt my management style to fit the needs and preferences of individual
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Q5. Explain about my working style
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