Oberoi Group of Hotels Stewardess Interview Questions and Answers

HACCP stands for Hazard Analysis and Critical Control Points. It is a systematic approach to food safety management.

• HACCP is a preventive system used to identify, evaluate, and control food safety hazards.

• It involves seven principles: conducting hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification, and record-keeping.

• HACCP is widely ...read more

Recovering a guest involves addressing their concerns and providing exceptional service.

• Listen actively to the guest's concerns

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative to resolve the issue

• Provide exceptional service to exceed guest expectations

• Follow up with the guest to ensure satisfaction

I control wastage by implementing efficient inventory management systems and training staff on proper handling and storage of products.

• Implementing a strict inventory control system to track and monitor stock levels

• Regularly conducting inventory audits to identify any discrepancies or potential wastage

• Training staff on proper handling and storage techniques to minimize spoilage

• Implementing portion control measures to p...read more

To improve sales, focus on customer satisfaction, effective marketing strategies, and efficient sales processes.

• Provide excellent customer service to build loyalty and encourage repeat purchases.

• Analyze market trends and customer preferences to tailor marketing campaigns.

• Train and motivate sales staff to enhance their selling skills.

• Streamline sales processes to minimize customer wait times and maximize efficiency.

• Offe...read more

My shelf is organized by category and color, making it easy to find items quickly.

• Organized by category (e.g. books, office supplies, decorations)

• Organized by color (e.g. books arranged by color)

• Easy to find items quickly

My previous company was a retail chain specializing in home goods.

• Previous company was a retail chain

• Specialized in home goods

• Managed a team of employees

• Implemented strategies to increase sales

• Ensured customer satisfaction

I have been working on improving my leadership skills and gaining more experience in managing a team.

• Focused on developing leadership skills

• Gaining experience in team management

• Attending leadership training workshops

• Taking on more responsibilities at work

I keep my shelf organized and well-stocked with necessary items.

• I regularly check and restock the shelf to ensure all items are available

• I maintain a neat and tidy arrangement of products on the shelf

• I use inventory management systems to track stock levels and reorder when necessary

I am a recent graduate with a degree in Business Administration and a passion for learning and growth.

• Recent graduate with a degree in Business Administration

• Passionate about learning and personal growth

• Strong communication and organizational skills

• Experience in internships and part-time jobs related to business

I want to be a hotelier because I am passionate about providing exceptional hospitality experiences and creating memorable moments for guests.

• Passion for hospitality and creating memorable experiences

• Enjoy working in a fast-paced and dynamic environment

• Opportunity to interact with people from diverse backgrounds

• Desire to continuously learn and grow in the hospitality industry

There are various types of glasses, including prescription glasses, sunglasses, reading glasses, safety glasses, and 3D glasses.

• Prescription glasses are used to correct vision problems.

• Sunglasses protect the eyes from harmful UV rays.

• Reading glasses help with near vision.

• Safety glasses are worn to protect the eyes during certain activities.

• 3D glasses are used to enhance the viewing experience of 3D movies or images.