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Nordstrom

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Nordstrom Customer Service Representative Interview Questions and Answers

Updated 25 Sep 2024

Nordstrom Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 25 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: Successfully resolved a customer complaint by offering a refund and personal

    • Answered by AI
    Add your answer
  • Q2. Give an example of a conflict and how your skills helped to resolve the issue
  • Ans. 

    Resolved conflict with a customer by actively listening and finding a mutually beneficial solution

    • Customer was upset about a billing error

    • Listened to their concerns without interrupting

    • Apologized for the mistake and offered a refund or credit

    • Customer appreciated the gesture and remained a loyal customer

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. There was only one round
    • Add your answer
  • Q2. There was only one round
    • Add your answer

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Interview Tips & Stories
2w
heartwarmingracoon
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·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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LOREAL user image Anonymous

posted on 9 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. Explain the job profiles of your previous companies and why you have left them
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

American Express user image Vidit Gulati

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. How to convince the customer to buy the product?
  • Ans. 

    To convince the customer to buy the product, focus on highlighting its benefits, addressing their needs, building trust, and offering incentives.

    • Highlight the unique features and benefits of the product

    • Address the customer's needs and pain points

    • Build trust by providing testimonials or case studies

    • Offer incentives such as discounts, free trials, or guarantees

    • Provide excellent customer service and support

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Situation based questions

Sales Representative Interview Questions & Answers

McDonald's user image Anonymous

posted on 28 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Coding test linked list

Round 2 - Group Discussion 

Environment green greenery

Medical Representative Interview Questions & Answers

Reliance Retail user image Anonymous

posted on 23 Oct 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What type of technology
    • Add your answer
  • Q2. Technology Coding test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I will share others

Senior Customer Service Representative Interview Questions & Answers

American Express user image Anonymous

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Talk about your work experience.
    • Add your answer
Round 2 - Voice and Accent 

(2 Questions)

  • Q1. Comprehension and Retention.
    • Add your answer
  • Q2. Reading and Listening.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Talk about a situation you saved from being escalated.
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Senior Customer Service Representative interview:
  • Credit Cards
  • Customer Relationship
  • Spoken English
Interview preparation tips for other job seekers - Be confident and make sure you don't talk about anything irrelevant. You'll be fine :)

Senior Sales Representative Interview Questions & Answers

LOREAL user image Anonymous

posted on 22 Apr 2022

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - Assignment 
Round 5 - Coding Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Team hard working And distribution response of my tram
More about working at Nordstrom

Nordstrom Interview FAQs

How many rounds are there in Nordstrom Customer Service Representative interview?
Nordstrom interview process usually has 2 rounds. The most common rounds in the Nordstrom interview process are One-on-one Round and HR.

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Nordstrom Customer Service Representative Interview Process

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Interview experience

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