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Nordstrom Interview Questions and Answers

Updated 25 Sep 2024

Nordstrom Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: Successfully resolved a customer complaint by offering a refund and personal

  • Answered by AI
  • Q2. Give an example of a conflict and how your skills helped to resolve the issue
  • Ans. 

    Resolved conflict with a customer by actively listening and finding a mutually beneficial solution

    • Customer was upset about a billing error

    • Listened to their concerns without interrupting

    • Apologized for the mistake and offered a refund or credit

    • Customer appreciated the gesture and remained a loyal customer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. There was only one round
  • Q2. There was only one round

Customer Service Representative Interview Questions asked at other Companies

Q1. 4) What is the difference between BPO and KPO?
View answer (3)

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Describe about bangalore
  • Ans. 

    Bangalore is a bustling city in southern India known for its IT industry and pleasant climate.

    • Known as the Silicon Valley of India

    • Home to numerous IT companies such as Infosys, Wipro, and TCS

    • Famous for its gardens and parks, including Lalbagh and Cubbon Park

    • Has a rich cultural heritage, with landmarks such as the Bangalore Palace and Tipu Sultan's Summer Palace

    • Renowned for its food, with local specialties such as masal

  • Answered by AI

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tram handle wracking
  • Q2. Sale up & billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Good working & good team leader&best platform & sale up terning

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Describe yourself?
  • Q2. What is Sales?
  • Ans. 

    Sales is the process of persuading a potential customer to buy a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and negotiation skills

    • Salespeople must be knowledgeable about the product or service they are selling

    • Sales can be done through various channels such as face-to-face, phone, email, or online

    • Examples of sales include selling cars, insurance,

  • Answered by AI
  • Q3. Do you work well with people?
  • Q4. Why are you applying for work here?
  • Q5. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves listening to and understanding the needs of the customer

    • It includes providing helpful and accurate information about products or services

    • It also involves resolving any issues or complaints the customer may have

    • Examples of good customer service include prompt responses, personalized attenti...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Look professional. Dress in a manner appropriate to the job.
Strengths,
Ability and willingness to learn new things,
Bring your sense of humor and SMILE,
Maintain eye contact,
Listen carefully. Welcome all questions, even the difficult ones, with a smile,
Give honest, direct answers,
Mention a particular accomplishment or activity that fits the job,
Don't forget to send a thank-you note or letter after the interview.

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Online Aptitude Test
  • Q2. Questions from my resume/previous employment
  • Q3. Scenario based question/Business case study

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was for Data analyst role at Reliance Retail. First , I had online aptitude test-50 questions 12 minutes. You need to at least solve 20 correctly. Post this I had online technical interview which lasted for about 40minutes. Initially the interviewer asked me about few accomplishments from my previous employment which had impacted business. I took him through few major projects that I worked and how these impacted business. I made sure to keep everything aligned to data analyst role. I spoke about what Data visualization tools (Domo/tableau) and languages(SQL) I had used previously to analyze data. He had follow up questions and I again made sure to explain clearly by highlighting my role. Next , there was one scenario based question asked.
Q: There are a couple of reliance stores that are bleeding(doing really bad) in one region. You have all the necessary data related to these stores. What would be those factors that you will consider first ? What will you do to ensure these stores do well.
Since I had retail background it was easier for me to understand the scenario based question. The interviewer wanted to understand how I would approach the problem.
Last, I had few questions to the interviewer based on the role.
On the same day I received call from HR saying that I have cleared the interview and offered the role.

I applied via Recruitment Consulltant and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What is your wark full kra
  • Ans. 

    My work full kra is to ensure efficient operations and customer satisfaction while meeting business goals.

    • Ensure smooth functioning of daily operations

    • Maintain high levels of customer satisfaction through effective communication and problem-solving

    • Meet business goals by analyzing data and implementing strategies

    • Train and develop team members to improve performance

    • Collaborate with other departments to achieve overall co

  • Answered by AI
  • Q2. What is your CTC and location
  • Q3. What is your company name
  • Q4. What is your expected CTC
  • Ans. 

    I am expecting a competitive salary package based on my experience and skills.

    • I am open to negotiation based on the company's policies and market standards.

    • My expected CTC is in line with my current salary and industry standards.

    • I am looking for a package that includes benefits such as health insurance, paid time off, and retirement plans.

    • I am willing to discuss my expected CTC in detail during the interview process.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Full kRA with description and tcode

I applied via Naukri.com and was interviewed in Dec 2020. There were 7 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Mostly related with warehouse and logistics
  • Q2. Wheather warehousing job is good
  • Q3. How you feel when you are giving too you over time duty

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepare and straight forward to interview

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding education, your future endeavors, family background and all, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare for basic things such as what you want to become, why are you join this company and all.

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing is special all good.......

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. They check communication
  • Q2. About your background
Round 2 - Aptitude Test 

Basic general knowledge about Mathematics and general knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge about sales and your skills and communication you past experience etc.

Nordstrom Interview FAQs

How many rounds are there in Nordstrom interview?
Nordstrom interview process usually has 2 rounds. The most common rounds in the Nordstrom interview process are One-on-one Round and HR.

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Nordstrom Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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Nordstrom Reviews and Ratings

based on 5 reviews

4.7/5

Rating in categories

4.6

Skill development

4.4

Work-life balance

4.5

Salary

4.7

Job security

4.5

Company culture

4.2

Promotions

4.4

Work satisfaction

Explore 5 Reviews and Ratings
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