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Nordstrom Interview Questions and Answers
Nordstrom Interview Experiences
1 interview found
Anonymous
Selected
I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: Successfully resolved a customer complaint by offering a refund and personal
- Q2. Give an example of a conflict and how your skills helped to resolve the issue
- Ans.
Resolved conflict with a customer by actively listening and finding a mutually beneficial solution
Customer was upset about a billing error
Listened to their concerns without interrupting
Apologized for the mistake and offered a refund or credit
Customer appreciated the gesture and remained a loyal customer
(2 Questions)
- Q1. There was only one round
- Q2. There was only one round
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Interview Questionnaire
1 Question
- Q1. Describe about bangalore
- Ans.
Bangalore is a bustling city in southern India known for its IT industry and pleasant climate.
Known as the Silicon Valley of India
Home to numerous IT companies such as Infosys, Wipro, and TCS
Famous for its gardens and parks, including Lalbagh and Cubbon Park
Has a rich cultural heritage, with landmarks such as the Bangalore Palace and Tipu Sultan's Summer Palace
Renowned for its food, with local specialties such as masal
I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tram handle wracking
- Q2. Sale up & billing process
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Describe yourself?
- Q2. What is Sales?
- Ans.
Sales is the process of persuading a potential customer to buy a product or service.
Sales involves identifying potential customers and their needs
It requires effective communication and negotiation skills
Salespeople must be knowledgeable about the product or service they are selling
Sales can be done through various channels such as face-to-face, phone, email, or online
Examples of sales include selling cars, insurance,
- Q3. Do you work well with people?
- Q4. Why are you applying for work here?
- Q5. What is customer service?
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves listening to and understanding the needs of the customer
It includes providing helpful and accurate information about products or services
It also involves resolving any issues or complaints the customer may have
Examples of good customer service include prompt responses, personalized attenti...
Interview Preparation Tips
Strengths,
Ability and willingness to learn new things,
Bring your sense of humor and SMILE,
Maintain eye contact,
Listen carefully. Welcome all questions, even the difficult ones, with a smile,
Give honest, direct answers,
Mention a particular accomplishment or activity that fits the job,
Don't forget to send a thank-you note or letter after the interview.
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Online Aptitude Test
- Q2. Questions from my resume/previous employment
- Q3. Scenario based question/Business case study
Interview Preparation Tips
Q: There are a couple of reliance stores that are bleeding(doing really bad) in one region. You have all the necessary data related to these stores. What would be those factors that you will consider first ? What will you do to ensure these stores do well.
Since I had retail background it was easier for me to understand the scenario based question. The interviewer wanted to understand how I would approach the problem.
Last, I had few questions to the interviewer based on the role.
On the same day I received call from HR saying that I have cleared the interview and offered the role.
I applied via Recruitment Consulltant and was interviewed before May 2021. There was 1 interview round.
(4 Questions)
- Q1. What is your wark full kra
- Ans.
My work full kra is to ensure efficient operations and customer satisfaction while meeting business goals.
Ensure smooth functioning of daily operations
Maintain high levels of customer satisfaction through effective communication and problem-solving
Meet business goals by analyzing data and implementing strategies
Train and develop team members to improve performance
Collaborate with other departments to achieve overall co
- Q2. What is your CTC and location
- Q3. What is your company name
- Q4. What is your expected CTC
- Ans.
I am expecting a competitive salary package based on my experience and skills.
I am open to negotiation based on the company's policies and market standards.
My expected CTC is in line with my current salary and industry standards.
I am looking for a package that includes benefits such as health insurance, paid time off, and retirement plans.
I am willing to discuss my expected CTC in detail during the interview process.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2020. There were 7 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Mostly related with warehouse and logistics
- Q2. Wheather warehousing job is good
- Q3. How you feel when you are giving too you over time duty
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Regarding education, your future endeavors, family background and all, etc.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
(2 Questions)
- Q1. They check communication
- Q2. About your background
Basic general knowledge about Mathematics and general knowledge
Interview Preparation Tips
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Nordstrom Interview Process
based on 2 interviews
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