Nissan Auto Sales Advisor Interview Questions and Answers

With my all senior person asking me about product & why u want work with tata then if any critical case how to resolved the problems etc

Q1. What is the work of a service advisor
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Q2. Service advisor full process
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Q3. Step by Step Explain
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Step by step explanation of a process or procedure.
• Start by outlining the main steps of the process

• Provide detailed instructions for each step

• Include any important tips or warnings

• Conclude with a summary of the entire process
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Q1. How Customer convince my service
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By providing excellent customer service, addressing their needs and concerns, and going above and beyond to exceed their expectations.
• Listen actively to the customer's needs and concerns

• Offer personalized solutions and recommendations

• Provide timely and efficient service

• Show empathy and understanding towards the customer

• Follow up to ensure customer satisfaction
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Q2. What about your working experience
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I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a high volume of customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product support and guidance to customers on how to us
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About the vehicle amd how to handle customer services

How to handling customer complain about her vehicle

Working Experience and working planning for Team

Q1. What Is company
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Q2. What Are You doing
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Q3. How to make company grow up
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To make a company grow, focus on customer satisfaction, employee development, innovation, and strategic partnerships.
• Improve customer satisfaction through excellent service and communication

• Invest in employee training and development to increase productivity and morale

• Encourage innovation and adapt to market trends to stay competitive

• Form strategic partnerships to expand reach and offerings
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Q1. Any bodyshop related question
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Q1. What is 4 stok
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4 stok refers to a type of inventory management system where products are constantly replenished to maintain a minimum stock level.
• 4 stok is a method used to ensure that products are always available for customers

• It involves monitoring inventory levels and restocking when they reach a predetermined minimum level

• This system helps prevent stockouts and ensures smooth operations
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Q2. Gear system car
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Q3. How many fogg in this car
Ans. 
The number of fog lights in a car varies depending on the make and model.
• The number of fog lights can range from zero to four, with most cars having two fog lights.

• Some high-end luxury cars may have additional fog lights for enhanced visibility.

• To determine the exact number of fog lights in a specific car, it is necessary to refer to the car's specifications or inspect the vehicle.

• Examples: Some cars have no fog lights...read more
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Q1. Types of engines.???
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Types of engines include internal combustion engines, electric motors, and steam engines.
• Internal combustion engines are commonly used in vehicles and include gasoline and diesel engines.

• Electric motors are used in electric vehicles and hybrid vehicles.

• Steam engines were commonly used in trains and boats in the past.
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