NH CONSULTING Assistant Manager Operations Interview Questions and Answers

Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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Was not worth the time and it had multiple rounds questions were out of sync

Q1. What is the budget estimate for a team?
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Q2. What do you know about Quality Audits?
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Q1. Introduction about yourself and experience
Ans. 
I am a dedicated and experienced professional with a strong background in operations management.
• Over 5 years of experience in operations management

• Successfully led a team of 20 employees to improve efficiency by 15%

• Implemented new processes that resulted in cost savings of 10%
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Q2. Tell about your role and responsibility
Ans. 
As an Assistant Manager Operations, I oversee daily operations, manage staff, ensure efficiency, and implement strategies to improve productivity.
• Supervising and coordinating daily operations

• Managing and training staff

• Ensuring efficiency and quality of work

• Implementing strategies to improve productivity

• Handling customer complaints and resolving issues

• Monitoring inventory levels and ordering supplies

• Analyzing data and m
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How you are going to handle team shrinkage.

Q1. What is your style of Management?
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Q2. Distinguish between Leadership and Management?
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General aptitude and typing test

Q1. Tell me about yourself
Ans. 
Experienced operations professional with a strong track record in managing teams and improving processes.
• Over 5 years of experience in operations management

• Led a team of 20 employees to increase productivity by 15%

• Implemented new processes resulting in cost savings of 10%
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Q1. General discussion and expectation setting
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Q1. Have you ever handle the team
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Q2. How many head cound you have handle
Ans. 
I have experience handling teams of up to 50 members.
• I have managed teams of various sizes in my previous roles.

• I prioritize effective communication and delegation to ensure smooth operations.

• I am comfortable with training and mentoring team members to improve performance.
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Q3. How to handle the team member during work pressure
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Q4. Practical question about P2P and AP domain
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Q1. Questions regarding basics operations terms and how to achieve like shrinkage and attrition
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Q2. Numerical questions on SL and manpower planning
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Q1. KRA and monthly targets
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Q1. Question related to SCM Operation and pricing and validation of quotes and PR
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Q2. Question related to cost validation and understanding
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Q1. It skills related questions
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Q2. Question related to process of Vendor management
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