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Next Wave India Customer Support Executive Interview Questions and Answers

Updated 28 Jun 2024

Next Wave India Customer Support Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and complaints

    • I am proficient in using CRM systems and ticketing platforms

    • I have a strong focus on providing excellent customer service

    • I have received positive feedback from customers for my problem-so

  • Answered by AI
  • Q2. Any experience in past
  • Q3. What will do customer support
  • Ans. 

    Customer support is responsible for assisting customers with their inquiries, issues, and complaints to ensure a positive experience.

    • Provide assistance to customers via phone, email, chat, or in person

    • Resolve customer complaints and issues in a timely and efficient manner

    • Maintain a positive and professional attitude at all times

    • Listen actively to customers to understand their needs and concerns

    • Document customer interac...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good solving customer problems
Every time support you customer
Good advice front customer
Don't mistake on customer side

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Why sales you are from tech bg
  • Q2. What is your long term goal
  • Q3. Wht is you dream in 5 yrs

Interview Preparation Tips

Interview preparation tips for other job seekers - Normally they heard my sales pitch
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Talk to me like, I'm a customer. Mock sales call. Sell me this course.

Round 3 - HR 

(2 Questions)

  • Q1. How do you manage stress?
  • Q2. Are you willing to relocate near the office?

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn sales trechnique. Have confidence and basic phone etiquete.

I applied via Campus Placement and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Were do you see yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Good the hiring process is fine but idk anything further
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Was easy to get through, easy topics were given.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Some questions based on sales

Interview Preparation Tips

Interview preparation tips for other job seekers - Only good communication is needed, with some knowledge about sale's and marketing
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

10 Aptitude questions - level easy - moderate

Round 2 - Group Discussion 

Easy GD in group of 10

Round 3 - HR 

(2 Questions)

  • Q1. Basic company alignment questions
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Just learn to pitch
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Experience and qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident!
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General questions for about 20mins

Round 3 - Case Study 

Its like management test

Round 4 - One-on-one 

(1 Question)

  • Q1. Why should we hire you
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How do you overcome tough situations ?
  • Ans. 

    I overcome tough situations by staying calm, analyzing the problem, seeking advice from others, and taking decisive action.

    • Stay calm and composed

    • Analyze the problem thoroughly

    • Seek advice from colleagues or mentors

    • Take decisive action to address the situation

    • Learn from the experience to better handle similar situations in the future

  • Answered by AI
  • Q2. What do you feel for echoboom organisation ?
  • Ans. 

    I have a positive opinion of echoboom organisation.

    • I admire their innovative approach to sales strategies.

    • Their focus on customer satisfaction is commendable.

    • I appreciate their commitment to employee development and growth.

    • Their track record of success in the industry is impressive.

  • Answered by AI
  • Q3. Why did an employe training organisation just shut down ?
  • Ans. 

    The employee training organisation shut down due to financial difficulties and lack of demand for their services.

    • Financial difficulties led to inability to sustain operations

    • Lack of demand for training services resulted in low revenue

    • Inability to adapt to changing market trends and technologies

    • Competition from online training platforms affected business

  • Answered by AI
  • Q4. Tell me something about yourself
  • Ans. 

    I am a results-driven sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Experienced in developing and implementing sales strategies

    • Skilled in negotiating and closing deals

    • Strong communication and interpersonal skills

    • Ability to work effectively in a fast-paced environment

    • Previous success in growing revenue and expanding client base

  • Answered by AI
  • Q5. What perspectives you like about echoboom
  • Ans. 

    I appreciate echoboom's innovative approach to sales strategies and their commitment to customer satisfaction.

    • Innovative sales strategies

    • Commitment to customer satisfaction

    • Strong focus on building long-term relationships with clients

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give it atry

Next Wave India Interview FAQs

How many rounds are there in Next Wave India Customer Support Executive interview?
Next Wave India interview process usually has 1 rounds. The most common rounds in the Next Wave India interview process are HR.

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Next Wave India Customer Support Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
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