Filter interviews by
Clear (1)
I applied via Referral and was interviewed before Jul 2023. There were 2 interview rounds.
Top trending discussions
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I appeared for an interview in Apr 2020.
I applied via Recruitment Consultant and was interviewed before Sep 2019. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
based on 1 interview
Interview experience
based on 7 reviews
Rating in categories
Deputy Manager
409
salaries
| ₹4.5 L/yr - ₹15.2 L/yr |
Senior Manager
312
salaries
| ₹10 L/yr - ₹31 L/yr |
Manager
271
salaries
| ₹7.7 L/yr - ₹24 L/yr |
Territory Sales Manager
236
salaries
| ₹8.5 L/yr - ₹26 L/yr |
Assistant Manager
234
salaries
| ₹3.8 L/yr - ₹10.3 L/yr |
Reliance Industries
Indian Oil Corporation
Bharat Petroleum
Hindustan Petroleum