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I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.
Ticket Management SLAs and OLAs should be measured using relevant metrics to ensure 100% compliance.
Define clear and specific SLAs and OLAs for ticket management
Identify relevant metrics such as response time, resolution time, etc.
Monitor and track the metrics regularly
Analyze the data to identify areas of improvement
Implement corrective actions to improve compliance
Continuously review and update the SLAs and OLAs as n
I applied via Walk-in and was interviewed before Dec 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Nov 2021. There were 5 interview rounds.
It was very nice test and HR is very helpful
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.
I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.
BA Continuum India Pvt. Ltd. is a subsidiary of Bank of America that provides technology and operations services.
It was established in 2004 and has its headquarters in Mumbai.
It has over 15,000 employees and operates in multiple locations across India.
It provides services in areas such as finance, risk, compliance, technology, and operations.
It has won several awards for its innovative solutions and employee-friendly p...
I applied via Campus Placement
30-60 minutes, questions on basic finance knowledge
based on 1 interview
Interview experience
based on 1 review
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Operations Executive
99
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Team Lead
36
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DCS
33
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DCS Operator
31
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Software Engineer
27
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