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I applied via Walk-in and was interviewed before Dec 2020. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.
Ticket Management SLAs and OLAs should be measured using relevant metrics to ensure 100% compliance.
Define clear and specific SLAs and OLAs for ticket management
Identify relevant metrics such as response time, resolution time, etc.
Monitor and track the metrics regularly
Analyze the data to identify areas of improvement
Implement corrective actions to improve compliance
Continuously review and update the SLAs and OLAs as n
I applied via Referral and was interviewed in May 2023. There were 4 interview rounds.
I appeared for an interview before Feb 2023.
SDLC stands for Software Development Life Cycle, a process used by software development teams to design, develop, and test high-quality software.
SDLC is a structured process that consists of several phases including planning, analysis, design, implementation, testing, and maintenance.
Each phase has its own set of activities and deliverables that must be completed before moving on to the next phase.
Examples of SDLC mode...
Agile methodologies are a set of principles and practices that prioritize flexibility, collaboration, and iterative development in project management.
Focus on adaptive planning and continuous improvement
Emphasize collaboration between cross-functional teams
Prioritize delivering working software in short iterations
Encourage frequent feedback and adaptation to changes
Common frameworks include Scrum, Kanban, and Extreme P
Agile is iterative and flexible, while waterfall is sequential and rigid.
Agile involves continuous feedback and adaptation, while waterfall follows a linear approach.
Agile allows for changes throughout the project, while waterfall requires detailed planning upfront.
Agile promotes collaboration and communication among team members, while waterfall has distinct phases with limited interaction.
Agile is better suited for p...
I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.
BA Continuum India Pvt. Ltd. is a subsidiary of Bank of America that provides technology and operations services.
It was established in 2004 and has its headquarters in Mumbai.
It has over 15,000 employees and operates in multiple locations across India.
It provides services in areas such as finance, risk, compliance, technology, and operations.
It has won several awards for its innovative solutions and employee-friendly p...
I applied via Campus Placement
30-60 minutes, questions on basic finance knowledge
I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.
based on 1 interview
Interview experience
based on 1 review
Rating in categories
Operations Executive
99
salaries
| ₹1 L/yr - ₹3 L/yr |
Team Lead
37
salaries
| ₹1.9 L/yr - ₹4.6 L/yr |
DCS
35
salaries
| ₹1.4 L/yr - ₹2.4 L/yr |
DCS Operator
31
salaries
| ₹1.3 L/yr - ₹2.5 L/yr |
Software Engineer
30
salaries
| ₹6 L/yr - ₹14.5 L/yr |
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