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Mphasis IT Helpdesk Executive Interview Questions and Answers for Freshers

Updated 16 Jul 2024

Mphasis IT Helpdesk Executive Interview Experiences for Freshers

1 interview found

IT Helpdesk Executive Interview Questions & Answers

user image pooja

posted on 16 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Basic Technical knowledge
    • Add your answer
  • Q2. Basic troubleshooting steps
  • Ans. 

    Basic troubleshooting steps involve identifying the problem, researching solutions, implementing fixes, and testing to ensure resolution.

    • Identify the issue by asking questions and gathering information

    • Research possible solutions through knowledge base, documentation, or online resources

    • Implement fixes by following step-by-step instructions or using troubleshooting tools

    • Test the solution to ensure the problem is resolve

    • Answered by AI
    Add your answer

Interview questions from similar companies

IT Helpdesk Executive Interview Questions & Answers

Wipro user image

posted on 7 Mar 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Current topic

Round 3 - Technical 

(1 Question)

  • Q1. What is networking? Role of IT helpdesk?
  • Ans. 

    Networking is the process of connecting devices to share resources and information. IT helpdesk plays a crucial role in maintaining network infrastructure.

    • Networking involves connecting devices to share data and resources

    • IT helpdesk ensures smooth functioning of network infrastructure

    • Helpdesk troubleshoots network issues and resolves them

    • Helpdesk ensures network security and monitors network performance

    • Helpdesk assists...

    • Answered by AI
    Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. SWOT analysis and management skills
    • Add your answer
  • Q2. Why do you want to join?
    • Add your answer
Round 5 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. What are your salary expectations?
    • Add your answer
  • Q5. What are your strengths and weaknesses?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive, confident but not try to be over confident.

Skills evaluated in this interview

Software Developer Interview Questions & Answers

TCS user image Ashish Kumar

posted on 15 Dec 2021

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

Senior Software Engineer Interview Questions & Answers

Infosys user image Anonymous

posted on 31 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

Software Developer Interview Questions & Answers

TCS user image Anonymous

posted on 18 Jun 2022

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

Business Analyst Interview Questions & Answers

TCS user image Anonymous

posted on 7 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Entry level aptitude test

Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction and about college project.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a really good experience working in TCS

Software Developer Interview Questions & Answers

Infosys user image Anonymous

posted on 12 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

Associate Software Engineer Interview Questions & Answers

TCS user image Anonymous

posted on 17 Feb 2022

I applied via Company Website and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

TNQT: TCS National Qualifier Test

Round 2 - Technical 

(1 Question)

  • Q1. All technical questions related to your project and basic understanding of any programming language. Basically questions from your resume will be asked.
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your family background?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best, TCS is not tough to get into. But getting good project is a main cookie to be cracked.

Software Engineer Interview Questions & Answers

TCS user image Anonymous

posted on 4 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. .net questions - routing in asp.net MVC ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing . Prepare well for interview on .Net technology stack

Software Developer Interview Questions & Answers

TCS user image Anonymous

posted on 29 Jun 2022

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.

Round 2 - Technical 

(1 Question)

  • Q1. 2nd round included tr and mr round went quite enegritic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of
More about working at Mphasis

Mphasis Interview FAQs

How many rounds are there in Mphasis IT Helpdesk Executive interview for freshers?
Mphasis interview process for freshers usually has 1 rounds. The most common rounds in the Mphasis interview process for freshers are HR.
What are the top questions asked in Mphasis IT Helpdesk Executive interview for freshers?

Some of the top questions asked at the Mphasis IT Helpdesk Executive interview for freshers -

  1. Basic troubleshooting st...read more
  2. Basic Technical knowle...read more

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