20+ Evertz Microsystems Interview Questions and Answers

Steps to follow when a customer reports inability to edit in Microsoft Word

• Ask the customer if they are receiving any error messages

• Check if the document is in read-only mode

• Check if the customer has the necessary permissions to edit the document

• Check if the customer's version of Microsoft Word is up to date

• Try repairing or reinstalling Microsoft Word

• If all else fails, escalate the issue to a higher level of support

Check if the data source is accessible and refresh schedule is set up correctly.

• Verify if the data source is accessible from the Power BI service.

• Check if the refresh schedule is set up correctly.

• Ensure that the credentials used for refreshing the report are correct.

• Check if there are any errors or warnings in the refresh history.

• Try refreshing the report manually from the Power BI service.

• Check if there are any issues with the data model or queries used in the report.

I would follow the escalation process and involve higher-level support and management to find a solution.

• Review all available documentation and resources

• Collaborate with colleagues and subject matter experts

• Communicate regularly with the customer to provide updates and manage expectations

• Escalate to higher-level support and management as necessary

• Continue to troubleshoot and test potential solutions

• Document all steps taken and findings for future reference

Public and private keys are used for secure communication and encryption.

• Public key is used for encryption and can be shared with anyone.

• Private key is used for decryption and should be kept secret.

• They are used in various security protocols like SSL, SSH, and PGP.

• Example: When you visit a website with SSL, your browser uses the website's public key to encrypt data, which can only be decrypted by the website's private key.

• Another example: When you send an encrypted email usin...read more

Guide non tech savvy user over phone to fix broken computer

• Ask user to describe the problem and what they see on the screen

• Guide user to check if all cables are properly connected

• Instruct user to restart the computer and check if problem persists

• If problem still exists, guide user to run basic troubleshooting steps

• If issue is not resolved, escalate to higher level of support

Power BI has various modes to get data from different sources.

• Power Query Editor

• DirectQuery

• Import

• Live Connection

• Power BI API

• Power BI Desktop

• Power BI Mobile

• Power BI Gateway

• Third-party connectors

Encoders and decoders are used to convert data from one format to another.

• Encoders convert analog signals to digital signals.

• Decoders convert digital signals to analog signals.

• Encoders are used in devices like cameras, sensors, and audio equipment.

• Decoders are used in devices like televisions, radios, and DVD players.

B-Tree is a self-balancing tree data structure with multiple child nodes and is used for efficient disk access.

• B-Tree has a root node, internal nodes, and leaf nodes.

• Each node can have multiple child nodes.

• The number of child nodes is fixed for a given B-Tree.

• B-Tree is self-balancing, which means that the height of the tree is minimized.

• B-Tree is used for efficient disk access as it reduces the number of disk accesses required to find a particular data item.

• Example: File syst...read more

Code for creating a node in linked list

• Create a struct for the node with data and pointer to next node

• Allocate memory for the node using malloc()

• Assign data to the node

• Assign the next pointer to NULL or the next node in the list

An IP address is a unique identifier for a device on a network, a server is a computer or software that provides services to other devices, troubleshooting involves identifying and resolving issues.

• An IP address is a numerical label assigned to each device connected to a computer network, used for communication and identification.

• A server is a computer or software that provides services to other devices on the network, such as hosting websites or storing files.

• Troubleshooting...read more

I would start by checking network connectivity, firewall settings, and remote desktop settings.

• Check network connectivity to ensure the device is connected to the network

• Verify firewall settings to ensure RDP traffic is allowed

• Check remote desktop settings on the target device to ensure it is enabled

• Verify if the target device is reachable and responding to ping requests

Explain importance of logs, offer alternative solutions, emphasize need for troubleshooting

• Explain the importance of logs in diagnosing and resolving technical issues

• Offer alternative solutions such as remote troubleshooting or guiding the customer through the process

• Emphasize the need for collaboration and transparency to effectively resolve the issue

Difference between #define and const

• Both are used to define constants

• #define is a preprocessor directive and replaces all occurrences of the defined identifier with the given value

• const is a keyword and creates a read-only variable

• const is type-safe and has better scope control than #define

• Example: #define PI 3.14 vs const float PI = 3.14;

• Example: #define MAX(a,b) ((a)>(b)?(a):(b)) vs const int MAX = (a)>(b)?(a):(b);

One cryptographic technique is RSA, which uses public and private keys to encrypt and decrypt data.

• RSA stands for Rivest-Shamir-Adleman, named after its creators.

• It is a widely used asymmetric encryption algorithm.

• RSA uses a public key to encrypt data and a private key to decrypt it.

• The security of RSA is based on the difficulty of factoring large prime numbers.

• RSA is used in various applications such as secure communication, digital signatures, and authentication.

To deploy a Virtual Machine, you would need to use a virtualization platform and follow specific steps to create and configure the VM.

• Choose a virtualization platform such as VMware, Hyper-V, or VirtualBox.

• Create a new virtual machine and specify settings such as CPU, memory, storage, and network.

• Install an operating system on the virtual machine.

• Configure any additional settings or software needed for the VM to function properly.

• Start the virtual machine and test its functio...read more

OSI layers are a conceptual model that describes the communication functions of a network.

• Layer 1 (Physical): Transmits raw data bits over a physical medium

• Layer 2 (Data Link): Provides error-free transfer of data frames between nodes

• Layer 3 (Network): Routes data packets between networks

• Layer 4 (Transport): Provides reliable data transfer between end systems

• Layer 5 (Session): Establishes, manages, and terminates sessions between applications

• Layer 6 (Presentation): Formats da...read more

Mobile Device Management (MDM) is a system that allows organizations to manage and secure mobile devices used by employees.

• MDM software enables remote management of devices, including configuration, security policies, and app distribution.

• It helps ensure data security by enforcing encryption, passcode requirements, and remote wipe capabilities.

• MDM solutions can also track device location, monitor usage, and provide insights for optimizing device performance.

• Popular MDM vendor...read more

Day to day activities of a Technical Support Engineer involve troubleshooting technical issues, providing customer support, and documenting solutions.

• Troubleshooting technical issues reported by customers

• Providing customer support via phone, email, or chat

• Documenting solutions and creating knowledge base articles

• Collaborating with other teams to resolve complex issues

• Testing software updates and patches before deployment

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is a decentralized system used to translate domain names to IP addresses

• It helps users access websites using easy-to-remember domain names instead of complex IP addresses

• DNS servers store records like A, CNAME, MX, and TXT to provide various types of information

• DNS resolution process involves recursive and iterative queries to find the correct IP address

• Common DNS providers include Google DNS...read more

Managed Identity is a feature in Azure Active Directory that provides an identity for applications to use when connecting to resources.

• Managed Identity eliminates the need to store credentials in code or configuration files.

• It allows applications to authenticate to Azure services without needing to manage credentials.

• Managed Identity can be assigned to Azure resources like Virtual Machines, App Services, and Functions.

• It simplifies the process of securely accessing Azure reso...read more

Autodiscover is a feature in Microsoft Exchange that automatically configures user settings for email clients.

• Automatically configures user settings for email clients

• Uses a user's email address to find the appropriate Exchange server settings

• Helps users easily set up their email accounts on various devices