Microsoft Corporation Customer Project Manager Interview Questions and Answers

Handling customers involves active listening, empathy, problem-solving, and effective communication.

• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction

Middle class boys are motivated by financial stability, career growth, and social status.

• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more

Google Operations Center is responsible for managing and monitoring Google's infrastructure and services.

• Google Operations Center oversees the operation and maintenance of Google's data centers.

• They monitor the performance and availability of Google's services, such as Google Search, Gmail, and Google Cloud Platform.

• The center handles incident management and response to ensure minimal downtime and quick resolution of i...read more

I would listen to their concerns, empathize with them, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up to ensure their satisfaction