Microland Technical Support Engineer Interview Questions and Answers for Experienced

I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.

• I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

• I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

• I have a strong knowledge of Active Directory, Mi...read more

A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are typically used in business environments to provide a secure and organized network infrastructure.

• An example of a d...read more

Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.

• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o

Data backup can be taken using various methods depending on the type of data and storage medium.

• Identify the type of data and storage medium

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive, cloud storage or tape drive

• Schedule regular backups to ensure data is up-to-date

• Test the backup to ensure it can be restored in case of data loss

To install an operating system, you need to boot from a bootable media and follow the installation wizard.

• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Press the key to enter the boot menu (usually F12 or Del)

• Select the bootable media from the list of boot devices

• Follow the installation wizard and choose the installation options (langua...read more

BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.

• BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• BSOD can prevent the computer from booting up properly and may requ...read more

I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.

• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I have researched the average salary range for desktop support engineers in this location.

• I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...read more

A domain is a network of computers and devices that are managed as a single entity.

• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more

Wireless refers to the transmission of data without the use of physical cables or wires.

• Wireless technology uses radio waves to transmit data over a network.

• Examples of wireless technology include Wi-Fi, Bluetooth, and cellular networks.

• Wireless networks are convenient for mobile devices and allow for greater flexibility in connectivity.

Switch congestion occurs when a network switch is overwhelmed with traffic, leading to delays or dropped packets.

• Switch congestion can occur when there is a high volume of data being transmitted through the switch

• It can lead to delays in data transmission or even dropped packets

• Switch congestion can be alleviated by implementing Quality of Service (QoS) policies or upgrading to higher capacity switches

Wireless device configuration involves setting up and managing wireless networks for optimal performance.

• Understand the network requirements and goals

• Select appropriate wireless devices and access points

• Configure SSIDs, security settings, and encryption protocols

• Optimize placement of access points for coverage and performance

• Monitor and troubleshoot network performance

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities