Microland Service Desk Lead Interview Questions and Answers

All about profit, percentages,desicion making, English grammar etc

Q1. Questions about C ,C++,Java
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Q2. Simple basic questions
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Q3. Basic questions of C,C++,Java
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Q1. About my self and asked Narrate A Story
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Q1. Tell me about your self
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Q2. Whats is network and what are the types
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A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.
• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more
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Q1. What is the difference of OST and PST.
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OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.
• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more
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Q2. What is the difference of OS and Device manager.
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OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.
• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more
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Q1. What is your qualification.
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I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.
• Bachelor's degree in Computer Science

• 3 years of experience in desktop support
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Q2. How many years of experience do you have.
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I have 5 years of experience in Desktop Support roles.
• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills
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Q3. What is your preferred Salary.
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My preferred salary is negotiable based on the responsibilities and benefits offered.
• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities
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Q4. You are comfortable of this areas.
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Q1. Basic self introduction
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Q1. Desktop support related questions
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Q1. How to implement antivirus?
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Q2. Active directory
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Q1. Tell me about yourself
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Q2. Past Experiences what you done in last company and why you want to join 3i Infotech
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Q1. What is Domain and how System is added to domain
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A domain is a network of computers and devices that are managed as a single entity.
• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more
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Q2. What is Active Directory
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Active Directory is a Microsoft service that manages network resources and user accounts.
• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more
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Q1. Basic desktop engineer questions asked
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Q2. How to add endpoint asset in domain. How to add Printer. How to resolve paper jam in Printer Basic knowledge of IP and network Basic knowledge of networking
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To add an endpoint asset in a domain, add it to the Active Directory. To add a printer, connect it to the network and install the drivers. To resolve a paper jam, follow the printer's manual. Basic knowledge of IP and networking is required.
• To add an endpoint asset in a domain, go to Active Directory Users and Computers, right-click on the domain, and select 'New Computer'.

• To add a printer, connect it to the network an...read more
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Q3. Basic knowledge of domain IP class What is domain in organization
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