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Maruti Suzuki
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Maruti Suzuki Customer Service Manager Interview Questions and Answers
Maruti Suzuki Customer Service Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Company Website and was interviewed in Dec 2024. There was 1 interview round.
(2 Questions)
- Q1. Can you share your previous job experience related to our company?
- Ans.
I have over 5 years of experience in customer service management, including roles in the retail and hospitality industries.
Managed a team of customer service representatives to ensure high levels of customer satisfaction
Implemented new customer service strategies to improve efficiency and response times
Handled customer escalations and resolved issues in a timely and professional manner
Trained new employees on company p...
- Q2. My previousjob experience was very best ,like enjoying the my work.
Interview Preparation Tips
Interview questions from similar companies
Pawan Kumar
I was interviewed in Jun 2017.
Interview Preparation Tips
Experience: it was very optimistic.
Tips: always be positive
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What improvements you did in your last company ?
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.
Interview Preparation Tips
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.
General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months
Arun Kumar
I applied via Campus Placement
Interview Preparation Tips
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.
Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar
I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was technial and some hr questions
Interview Preparation Tips
So whatever you have done worked get completed hold on it.
I applied via Campus Placement and was interviewed before Oct 2021. There were 3 interview rounds.
General Aptitude test , Reasoning
(2 Questions)
- Q1. Technical test with Mechanical background
- Q2. Projects done during academic
- Ans.
During my academic years, I completed several projects related to marketing and business management.
Developed a marketing plan for a local restaurant as part of a marketing course
Conducted a market research project on consumer behavior for a business management course
Created a business plan for a startup as part of an entrepreneurship course
Collaborated with a team to develop a social media strategy for a nonprofit org
Interview Preparation Tips
Revisit basic technical fundamentals
I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Past details of work experience
- Q2. Salary expectations in organization
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Are you aware about electronics Architectures of Commercial Vehicles ?
- Ans.
Yes, I am aware of electronics architectures of commercial vehicles.
I have experience working with CAN (Controller Area Network) bus systems.
I am familiar with the various electronic control units (ECUs) used in commercial vehicles.
I understand the importance of proper wiring and grounding in electronic systems.
I have knowledge of diagnostic tools and software used for troubleshooting electronic issues.
I am aware of th...
- Q2. Why required brake in Vehicles ?
- Ans.
Brakes are required in vehicles to slow down or stop the vehicle when necessary.
Brakes help to prevent accidents by allowing the driver to slow down or stop the vehicle when necessary
They also help to maintain control of the vehicle while driving
Different types of brakes include disc brakes, drum brakes, and anti-lock brakes
Regular maintenance of brakes is important to ensure they are functioning properly
- Q3. What is Ackerman angle ?
- Ans.
Ackerman angle is the angle formed between the steering axis and a line drawn through the center of the wheel.
It is used in the design of steering systems for vehicles.
It helps to determine the turning radius of a vehicle.
The angle varies depending on the type of vehicle and its intended use.
A larger Ackerman angle is used for vehicles that require tighter turning radius, such as go-karts.
A smaller Ackerman angle is us...
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Maruti Suzuki Customer Service Manager Interview Process
based on 1 interview
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Maruti Suzuki Customer Service Manager Reviews and Ratings
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Rating in categories
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Deputy Manager
2.1k
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Assistant Manager
1.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Manager
1.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Manager
436
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Engineer
374
salaries
| ₹0 L/yr - ₹0 L/yr |
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