Mahindra First Choice Wheels Customer Care Executive Interview Questions and Answers

My work experience and my knowledge

Q1. How much of Job profile did you understood?
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Q2. Case scenario related question
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Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Group discussion, or GD, is used by companies, universities, and other organizations to evaluate a candidate’s soft skills. The GD evaluates a candidate’s skills, such as interaction, time management, authoritativeness, critical thinking, intuition, listening skills, etc.

Q1. What scripting language do you know?
Ans. 
I am proficient in JavaScript, Python, and Ruby scripting languages.
• JavaScript is commonly used for web development and can be used for both client-side and server-side scripting.

• Python is known for its simplicity and readability, making it a popular choice for scripting and automation tasks.

• Ruby is often used for web development and automation, with a focus on developer productivity.
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Q2. What tools have you used to manage a remote team?
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I have used tools like Slack, Zoom, Trello, and Google Docs to manage a remote team effectively.
• Slack for communication and quick updates

• Zoom for virtual meetings and video calls

• Trello for task management and tracking progress

• Google Docs for collaborative document editing
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Q3. What programming languages do you know?
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I am proficient in Java, Python, and SQL.
• Java

• Python

• SQL
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Q4. What is your strengths ?
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Q5. How did you get this interview?
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I applied online through the company's website and was contacted for an interview.
• Applied online through company's website

• Received a call/email for interview

• Submitted resume and cover letter
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Q6. When was this interview?
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Q7. How difficult was the interview?
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Q1. Last Job Profile and Last Salary
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Q2. Test Skill and Communication in English
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Solving the problem of customers

Q1. What will you do
Ans. 
As a Sales Executive, I will develop and implement effective sales strategies to drive revenue growth and exceed targets.
• Research and identify potential clients and target markets

• Build and maintain strong relationships with clients

• Create and deliver compelling sales presentations

• Negotiate and close deals

• Monitor market trends and competitor activities

• Provide excellent customer service and support

• Collaborate with cross-f
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Q2. Supporting and help to coordinating development of company
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Q3. How would you help to customers
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As a Sales Executive, I would help customers by understanding their needs, providing personalized solutions, and ensuring excellent customer service.
• Listen actively to customers to understand their requirements

• Offer tailored solutions that meet their specific needs

• Provide detailed product information and demonstrations

• Address any concerns or objections they may have

• Ensure prompt and efficient follow-up to maintain cust...read more
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Q4. What function that is required for development tha company
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The function required for development in the company is sales.
• Sales function is crucial for generating revenue and driving business growth.

• Sales executives are responsible for identifying and pursuing new business opportunities.

• They build and maintain relationships with clients, negotiate deals, and close sales.

• Sales executives also analyze market trends, develop sales strategies, and meet sales targets.

• They collaborat...read more
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Q1. What is my work onwards?
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Q2. When i will beginning my work?
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Q3. How can i do work?
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Q4. How was support for people?
Ans. 
The support for people was excellent.
• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof
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Q5. How can i take responsibility for custome?
Ans. 
Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more
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