Magnum Group Interview Questions and Answers

Q1. Asked about Experience in BPO ?
Add your answer
Q2. What are the KPI And KRA of Trainer ?
Ans. 
KPIs and KRAs of a Trainer are key performance indicators and key result areas that measure the effectiveness and impact of their training programs.
• KPIs for a Trainer may include training completion rates, learner satisfaction scores, and improvement in performance metrics.

• KRAs for a Trainer may include designing training modules, delivering engaging sessions, and assessing training effectiveness.

• Examples of KPIs: % of...read more
Answered by AI
Add your answer

Q1. What are the major roles and responsibilities of Trainer ?
Add your answer
Q2. Difference between LOBs like Chat, Outbound & Inbound ?
Ans. 
Chat, Outbound, and Inbound are different Lines of Business (LOBs) in a call center setting.
• Chat LOB involves providing customer support through chat messaging.

• Outbound LOB involves making calls to customers for sales or marketing purposes.

• Inbound LOB involves receiving calls from customers for support or inquiries.
Answered by AI
Add your answer

Q1. Tell me about you self and where do you want to see your self after 5 years.
Ans. 
I am a dedicated customer support professional with a passion for helping others and a vision for growth in my career.
• I have over 3 years of experience in customer support, where I developed strong communication skills.

• I excel in problem-solving, having resolved complex customer issues efficiently in my previous role.

• I aim to advance to a supervisory position, leading a team to enhance customer satisfaction.

• I am commit...read more
Answered by AI
Add your answer
Q2. If you are handling any annoying customer then how will you handle them.
Ans. 
Handling annoying customers requires patience, empathy, and effective communication to resolve their issues and ensure satisfaction.
• Listen actively to the customer's concerns without interrupting them.

• Acknowledge their feelings by saying, 'I understand how frustrating this must be for you.'

• Stay calm and maintain a positive tone, even if the customer is upset.

• Ask clarifying questions to fully understand the issue, e.g.,...read more
Answered by AI
Add your answer
Q3. What is customer support and why do you want to join us.
Ans. 
Customer support involves assisting customers with inquiries and issues, ensuring satisfaction and loyalty.
• Customer support is the frontline of a company, addressing customer needs and concerns.

• It involves problem-solving, such as helping a customer troubleshoot a product issue.

• Effective communication is key; for example, actively listening to understand customer problems.

• Building relationships is essential; a friendly...read more
Answered by AI
Add your answer

Qualification,Last company work, profile, about themselves