Lykis Senior Export Executive Interview Questions and Answers

ACD stands for Automatic Call Distributor, a telephony system that routes incoming calls to the most appropriate agent or department.

• ACD is a telephony system used in call centers and customer service departments.

• It automatically routes incoming calls to the most appropriate agent or department based on pre-set rules.

• ACD can also provide callers with options to self-direct their call to the appropriate department.

• ACD s...read more