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Lybrate Customer Success Associate Interview Questions and Answers

Updated 19 Feb 2022

Lybrate Customer Success Associate Interview Experiences

1 interview found

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Valentines Day

Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and thinks in larger prospective while speaking in Interview

Interview questions from similar companies

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. As per experience and position they will ask questions and give some casestudy

Interview Preparation Tips

Interview preparation tips for other job seekers - Its bit difficult need to clear casesruddy
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Good team lead. And time management

Round 3 - Aptitude Test 

Wherehouse operation manage ..invard . Outward ..and closely mercury cansole

Interview Preparation Tips

Topics to prepare for PharmEasy Senior Associate interview:
  • Wherehouse operation manage
Interview preparation tips for other job seekers - Software knowledge . mercury cansole ...and medivision software
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Its a simple test to check your personality and aptitude level basis which your department is decided.

Round 3 - One-on-one 

(4 Questions)

  • Q1. What are your ambitions?
  • Q2. Where do you see yourself in next 5 years ?
  • Q3. How would you convince someone to purchase your product?
  • Ans. 

    I would highlight the unique benefits and features of our product and provide social proof to convince them to purchase.

    • Highlight the unique benefits and features of our product

    • Provide social proof through customer testimonials and case studies

    • Address any objections or concerns they may have

    • Offer a free trial or demo to showcase the value of our product

    • Create a sense of urgency by emphasizing limited-time offers or dis

  • Answered by AI
  • Q4. Are you comfortable with cold calling sales?
  • Ans. 

    Yes, I am comfortable with cold calling sales.

    • I have previous experience in cold calling sales.

    • I am confident in my communication and persuasion skills.

    • I understand the importance of building rapport with potential customers.

    • I am willing to learn and adapt to different sales techniques.

    • For example, in my previous role as a sales representative, I successfully closed deals through cold calling.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask them questions about culture and working hours.
Be yourself because the company has a good way of teaching you the basics but proving yourself depends on how quickly you learn and deliver.
Targets are higher but that is same with every organization.

I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Support Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Support Executive at XYZ Company.

    • Handled customer inquiries and provided solutions

    • Assisted customers in troubleshooting technical issues

    • Resolved customer complaints and ensured customer satisfaction

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to resolve customer issues

    • Provided product information and recommendations to customers

    • Met or ex

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

    • I have a proven track record of providing exceptional customer service.

    • I am skilled in handling difficult customers and resolving their issues effectively.

    • I have a deep understanding of our products/services and can provide accurate information to customers.

    • I am a quick learner and can adapt to new technologies and ...

  • Answered by AI
  • Q4. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Looking for a more challenging role

    • Seeking opportunities for professional growth

    • Interested in expanding my skill set

    • Want to work in a more dynamic and innovative environment

  • Answered by AI
  • Q5. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer support executive, leading a team and contributing to the company's growth.

    • Advancing to a senior position in customer support

    • Leading and managing a team of customer support executives

    • Contributing to the company's growth through excellent customer service

    • Continuing to enhance my skills and knowledge in customer support

    • Building strong relationships with customers and ensuring

  • Answered by AI
  • Q6. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.

    • Weakness: Being ...

  • Answered by AI
  • Q7. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • Over 5 years of experience in customer support roles

    • Proficient in handling customer inquiries and resolving issues

    • Skilled in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Received multiple positive customer feedback and recognition

  • Answered by AI
Round 2 - Aptitude Test 

Prepare few basic apti questions

Round 3 - Group Discussion 

Be a active participant and always very keen listner to others words, and take initiation and try yo conclude by yourself.

Round 4 - Technical 

(1 Question)

  • Q1. Again some basic questions based on your CV, and be true to the details what you have given details in CV.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be active, even if you don't know the answers show your learning ability atleast.
2) Thorough with the details that you have entered in your CV.
3)Don't be nurvous, the opposite person just need your skills and your knowledge.
4) Maintain body language and communicate maturely.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Education qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Be self confident while taking the interview.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. It's all about good thing
Round 2 - Group Discussion 

It's all about upsell details

Interview Preparation Tips

Interview preparation tips for other job seekers - I m happy with service

I applied via Naukri.com and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Don't go for job over there
Round 2 - One-on-one 

(1 Question)

  • Q1. Fake organization.....................fake fake fake

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't work in pharmeasy. Fake organization work store were else salary issue they don't follow the commitment

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my past experience, basically they ll check you communication....

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and talk. Good communication is they are looking
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Contribute & help others!
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Lybrate Interview FAQs

How many rounds are there in Lybrate Customer Success Associate interview?
Lybrate interview process usually has 2 rounds. The most common rounds in the Lybrate interview process are Group Discussion and HR.

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Lybrate Customer Success Associate Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

4.0

Skill development

3.0

Work-life balance

3.0

Salary

3.0

Job security

4.0

Company culture

3.0

Promotions

4.0

Work satisfaction

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