Lulu Hypermarket General Manager Interview Questions and Answers

FMCG stands for Fast Moving Consumer Goods.

• FMCG products are those that are sold quickly and at a relatively low cost.

• They are typically non-durable goods that are consumed or replaced frequently.

• Examples include food and beverages, personal care products, cleaning supplies, and over-the-counter medications.

• FMCG companies often rely on high volume sales and low profit margins.

• Effective supply chain management is crucia

I would listen to the customer's complaint, apologize for any inconvenience caused, and offer a solution to resolve the issue.

• Listen attentively to the customer's complaint

• Apologize for any inconvenience caused

• Offer a solution to resolve the issue

• Ensure customer satisfaction

• Follow up with the customer to ensure the issue has been resolved

Controllable expenses can be managed by monitoring and optimizing costs.

• Regularly review expenses and identify areas where costs can be reduced without affecting quality or service.

• Negotiate with suppliers to get better deals and discounts.

• Train employees to be mindful of expenses and encourage them to suggest cost-saving measures.

• Implement energy-efficient practices to reduce utility bills.

• Track expenses and adjust bu...read more

Creating a store walk-in involves strategic planning and execution to attract customers and increase foot traffic.

• Ensure the store is visually appealing and well-maintained

• Offer promotions and discounts to entice customers

• Host events or workshops to draw in potential customers

• Utilize social media and advertising to increase awareness

• Train staff to provide excellent customer service and create a welcoming atmosphere