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Lenskart
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I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.
I appeared for an interview in Feb 2025, where I was asked the following questions.
Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Promoters are respondents who score 9-10, indicating high loyalty.
Detractors score 0-6, indicating dissatisfaction.
Passives score 7-8 and do not directly affect the NPS calculation.
Example: If 60% are Promoters and 20% are Detractor
Lenses pricing varies based on type, material, coatings, and prescription needs.
Basic single vision lenses typically range from $100 to $200.
Progressive lenses can cost between $250 and $600, depending on features.
Specialty lenses, like those for astigmatism, may add $50 to $150.
Coatings such as anti-reflective or blue light filtering can add $30 to $100.
The billing process involves accurate transaction recording, payment processing, and customer communication.
1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.
2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.
3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if nec...
Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.
Wood: Commonly used for its natural look and strength; examples include oak and pine.
Metal: Aluminum and stainless steel are popular for their durability and modern appearance.
Plastic: Lightweight and versatile; often used in budget-friendly frames.
Composite: Made from a mix of materials, offering a balan
Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.
Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.
Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.
Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.
Kids' collection: Lenskart also features brands like Disney for c...
Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.
Exchanges are accepted within 30 days of purchase with a valid receipt.
Items must be in original condition, unworn, and with all tags attached.
Prescription eyeglasses can be exchanged if there is a manufacturing defect.
Sunglasses with scratches or damage may not be eligible for exchange un
Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.
Lenskart provides a warranty on frames, covering manufacturing defects.
Customers can opt for accidental damage protection, which covers repairs or replacements.
Some policies may include coverage for scratches or breakage within a specified period.
Example: If a frame breaks within 6 months due to accident
Membership types vary by organization, offering benefits like discounts, exclusive access, and rewards tailored to member needs.
Basic Membership: Offers essential benefits like access to services and products at standard rates.
Premium Membership: Includes additional perks such as discounts, priority service, and exclusive events.
Family Membership: Provides benefits for multiple family members, often at a reduced rate c...
Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.
Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.
Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.
Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.
Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-ey...
To manage a team effectively, it is important to communicate clearly, set clear expectations, provide support and feedback, and lead by example.
Communicate clearly with team members to ensure everyone is on the same page
Set clear expectations and goals for the team to work towards
Provide support and resources to help team members succeed
Give regular feedback to team members to help them improve
Lead by example and demon...
Leading a team involves clear communication, setting expectations, providing support, and fostering a positive work environment.
Communicate openly and regularly with team members
Set clear goals and expectations for the team
Provide support and resources to help team members succeed
Foster a positive work environment through recognition and feedback
Lead by example and demonstrate strong work ethic
To low rate Attraction, focus on improving customer service, product quality, and marketing strategies.
Enhance customer service by training staff to be friendly and helpful
Ensure high quality products by regularly checking for freshness and updating inventory
Implement effective marketing strategies such as promotions, social media campaigns, and partnerships
Collect feedback from customers to identify areas for improvem
To make a good store, focus on customer service, merchandising, cleanliness, and employee training.
Provide excellent customer service to create a positive shopping experience
Ensure merchandise is well-organized and visually appealing
Maintain a clean and organized store environment
Train and motivate employees to deliver top-notch service
Implement effective inventory management practices
Utilize technology to streamline o
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
The duties and responsibilities of a Store Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and maximizing sales.
Overseeing daily operations of the store
Managing and training staff
Ensuring customer satisfaction
Maximizing sales and profitability
Inventory management and ordering supplies
Creating and implementing store policies and procedures
Handling customer complaints and reso...
I am currently working as an Assistant Store Manager at a retail store.
Responsible for overseeing daily operations of the store
Managing inventory and stock levels
Training and supervising staff
Assisting customers with inquiries and concerns
Implementing sales strategies to meet targets
The job location is at the store where I will be managing the daily operations and overseeing the staff.
The job location is at the physical store where products are sold.
I will be responsible for managing the store's daily operations and ensuring smooth functioning.
I will oversee the staff and ensure they are performing their duties efficiently.
Examples: ABC Store, XYZ Mall, 123 Street
Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.
Sales revenue
Customer satisfaction scores
Inventory turnover rate
Employee turnover rate
Profit margin
Conversion rate
Average transaction value
Lenskart interview questions for popular designations
I applied via Approached by Company
About all structure of company
The company policy focuses on customer satisfaction and achieving sales targets through effective communication and relationship building.
Company policy emphasizes customer satisfaction as top priority
Sales targets are set and must be achieved through effective communication and relationship building
Regular training and development opportunities provided to enhance sales skills
You should get the perfect knowledge about everything
To resolve the issue, identify the root cause, communicate effectively, and work towards a mutually beneficial solution.
Identify the root cause of the issue by asking probing questions and actively listening to the customer's concerns.
Communicate effectively with the customer to ensure they feel heard and understood.
Work towards a mutually beneficial solution by offering alternatives and being open to compromise.
Follow...
Transparency of the company
Work as a family member
Best practices for handling customers include active listening, empathy, problem-solving, and clear communication.
Practice active listening to understand customer needs and concerns.
Show empathy towards customers by acknowledging their feelings and demonstrating understanding.
Use problem-solving skills to address customer issues and find solutions.
Communicate clearly and effectively to ensure customers understand the i
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
I bring extensive experience in procurement, strong negotiation skills, and a track record of cost savings.
Extensive experience in procurement
Strong negotiation skills
Track record of cost savings
Ability to build strong supplier relationships
Implemented cost-saving initiatives resulting in a 15% reduction in procurement expenses.
Identified and negotiated better terms with key suppliers
Implemented vendor consolidation strategy
Introduced competitive bidding process for major purchases
Growing a business without marketing support relies on customer relationships, operational efficiency, and community engagement.
Enhance customer service: Train staff to provide exceptional service, leading to repeat business and word-of-mouth referrals.
Leverage social media: Use platforms like Instagram and Facebook to engage with customers and showcase products organically.
Build partnerships: Collaborate with local bu...
I appeared for an interview in Sep 2024, where I was asked the following questions.
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The duration of Lenskart interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview experience
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Rating in categories
Optometrist
871
salaries
| ₹2 L/yr - ₹5.2 L/yr |
Store Manager
856
salaries
| ₹2.5 L/yr - ₹6 L/yr |
Sales Executive
565
salaries
| ₹1.2 L/yr - ₹4.5 L/yr |
Sales Associate
344
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
Assistant Manager
280
salaries
| ₹4 L/yr - ₹15.5 L/yr |
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