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100+ T-Systems ICT India Interview Questions and Answers

Updated 5 Jan 2025
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Q1. How did u refine the refraction correction

Ans.

I refined the refraction correction by utilizing advanced technology and carefully analyzing patient feedback.

  • I used advanced technology such as autorefractors and wavefront analyzers to obtain precise measurements of the patient's refractive error.

  • I carefully analyzed patient feedback to ensure that their visual needs were being met and made adjustments accordingly.

  • I also took into consideration any environmental factors that may have been affecting the patient's vision, suc...read more

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Q2. Why there is difference power between contact lens and spectacle

Ans.

Contact lenses are closer to the eye than glasses, so they require a different power to correct vision.

  • Contact lenses sit directly on the eye, while glasses sit about 12mm away from the eye.

  • The distance between the lens and the eye affects the power needed to correct vision.

  • Contact lenses have a base curve that matches the curve of the eye, which also affects the power needed.

  • For example, a -2.00 prescription for glasses may require a -2.50 prescription for contact lenses.

View 7 more answers

Q3. What is refraction eye testing is refraction

Ans.

Refraction eye testing is a procedure to determine the refractive error of the eye and prescribe corrective lenses.

  • Refraction is the bending of light as it passes through the eye's cornea and lens.

  • The test involves using a phoropter to measure the eye's refractive error and determine the appropriate prescription for glasses or contact lenses.

  • The results of the test can also help diagnose conditions such as astigmatism, nearsightedness, and farsightedness.

  • The test is painless ...read more

View 1 answer
Q4. Unique Element In Sorted Array

Nobita wants to impress Shizuka by guessing her lucky number.

Shizuka gave Nobita a sorted list of ‘N’ numbers such that every number occurred twice in the list except Shizuka’s lu...read more

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Q5. How to segregate target for staff

Ans.

To segregate targets for staff, consider factors like individual strengths, experience, and workload distribution.

  • Assess each staff member's strengths and weaknesses

  • Consider their experience and expertise in different areas

  • Distribute workload based on individual capabilities

  • Set clear and achievable targets for each staff member

  • Regularly monitor progress and provide feedback

  • Provide necessary training and support to help staff meet their targets

View 26 more answers

Q6. What is duechrom test and how it performed

Ans.

Duchrome test is a color vision test that evaluates the ability to distinguish between red and green colors.

  • It is performed using a set of plates with dots of different colors and sizes.

  • The patient is asked to identify the number or shape formed by the dots on the plates.

  • The test is used to diagnose color vision deficiencies, such as red-green color blindness.

  • It is also used to monitor the progression of certain eye diseases, such as glaucoma.

  • The test is quick and non-invasiv...read more

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Q7. LRU Cache

Design and implement a data structure for Least Recently Used (LRU) cache to support the following operations:

1. get(key) - Return the value of the key if the key exists in the cache, otherwise return...read more
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Q8. What is convex lens type of convex lens

Ans.

A convex lens is a type of lens that is thicker in the middle and thinner at the edges, causing light rays to converge.

  • Convex lenses are also known as converging lenses.

  • They are commonly used in eyeglasses, cameras, and telescopes.

  • Examples of convex lenses include magnifying glasses and binoculars.

  • Convex lenses can form real or virtual images depending on the position of the object.

  • They are used to correct farsightedness in optometry.

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Q9. How you will improve NPS

Ans.

To improve NPS, I would focus on enhancing customer experience, training and empowering employees, and implementing feedback systems.

  • Enhance customer experience by providing personalized service and resolving issues promptly

  • Train and empower employees to deliver exceptional service and handle customer complaints effectively

  • Implement feedback systems like surveys and suggestion boxes to gather customer insights and address areas of improvement

View 21 more answers

Q10. How to handle customer issue

Ans.

Handling customer issues involves active listening, empathy, and finding a satisfactory solution.

  • Listen attentively to the customer's concern

  • Show empathy and understanding towards the customer

  • Apologize for any inconvenience caused

  • Offer a solution or alternatives to resolve the issue

  • Follow up with the customer to ensure satisfaction

View 13 more answers

Q11. What is jcc and how its performed

Ans.

JCC stands for Jackson Cross Cylinder, a tool used in optometry to measure astigmatism and determine the correct prescription for eyeglasses or contact lenses.

  • JCC is a lens with a cylindrical shape that has two powers at right angles to each other.

  • It is used to determine the axis and power of astigmatism in a patient's eye.

  • The optometrist will rotate the JCC lens while the patient looks at a chart to determine the correct prescription.

  • The JCC test is often performed during a ...read more

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Q12. What is fogging and how its performed

Ans.

Fogging is a technique used to temporarily blur the vision in one eye to determine the refractive error of the other eye.

  • Fogging involves placing a lens or occluder over one eye while the other eye is tested for refractive error.

  • This technique helps to prevent accommodation, which can affect the accuracy of the test results.

  • Fogging is commonly used during subjective refraction tests to determine the patient's prescription for glasses or contact lenses.

  • For example, if the pati...read more

Add your answer

Q13. How can you motivate the customer to buy our products

Ans.

Motivate customers by highlighting benefits, addressing concerns, and creating urgency.

  • Highlight the unique benefits of the product

  • Address any concerns or objections the customer may have

  • Create a sense of urgency by emphasizing limited availability or time-sensitive promotions

  • Use social proof by sharing positive reviews or testimonials from satisfied customers

  • Offer incentives such as discounts or free trials

  • Build rapport and establish trust with the customer

  • Listen actively to...read more

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Q14. How to deal with sales and staff concern

Ans.

Sales and staff concerns can be addressed by effective communication, problem-solving skills, and creating a positive work environment.

  • Listen to staff concerns and provide support and guidance

  • Implement regular training and development programs to improve sales performance

  • Encourage open communication and feedback between staff and management

  • Address any issues or conflicts promptly and professionally

  • Recognize and reward staff for their hard work and achievements

View 1 answer

Q15. What is lens material

Ans.

Lens material refers to the material used to make the lenses in eyeglasses or contact lenses.

  • Lens material can vary depending on the type of lens and its intended use.

  • Common lens materials include glass, plastic, and polycarbonate.

  • Glass lenses are durable and scratch-resistant but can be heavy and breakable.

  • Plastic lenses are lightweight and shatter-resistant but can scratch easily.

  • Polycarbonate lenses are impact-resistant and lightweight, making them a popular choice for spo...read more

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Q16. How you will increase coversion

Ans.

To increase conversion, I will focus on improving customer experience, optimizing marketing strategies, and enhancing product displays.

  • Enhance customer experience through personalized interactions and excellent service

  • Optimize marketing strategies by targeting the right audience and utilizing social media platforms

  • Improve product displays to attract attention and highlight key features

  • Offer promotions and discounts to incentivize purchases

  • Implement effective sales training pr...read more

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Q17. What is lens and lens of type

Ans.

A lens is a curved piece of glass or plastic that refracts light to form an image. There are various types of lenses used in optics.

  • Lenses are used in eyeglasses, cameras, telescopes, microscopes, and other optical instruments.

  • The most common types of lenses are convex, concave, and cylindrical lenses.

  • Convex lenses are thicker in the middle and thinner at the edges, and they converge light rays to form a real or virtual image.

  • Concave lenses are thinner in the middle and thick...read more

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Q18. What is the vertex distance

Ans.

Vertex distance is the distance between the back surface of a corrective lens and the front surface of the eye's cornea.

  • It is an important factor in determining the power of a corrective lens.

  • It affects the magnification and clarity of the image seen through the lens.

  • It is typically measured in millimeters.

  • A shorter vertex distance requires a stronger prescription to achieve the same level of correction as a longer vertex distance.

  • For example, if a patient's prescription is -...read more

Add your answer

Q19. What do you know about store management

Ans.

Store management involves overseeing the daily operations of a retail store, including inventory management, customer service, and staff supervision.

  • Inventory management is crucial to ensure products are stocked and available for customers.

  • Customer service plays a key role in building relationships with customers and ensuring their satisfaction.

  • Staff supervision involves training, scheduling, and managing employees to maintain a productive work environment.

  • Analyzing sales dat...read more

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Q20. What is ebita how you will implement

Ans.

EBITA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization. It is a measure of a company's profitability.

  • EBITA is calculated by subtracting operating expenses from revenue and adding back depreciation and amortization expenses.

  • As a store manager, I will focus on increasing revenue and reducing operating expenses to improve EBITA.

  • I will also ensure that the store's assets are properly maintained to minimize depreciation expenses.

  • For example, I can impleme...read more

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Q21. What are your key performance indicators (KPIs)?

Ans.

Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.

  • Sales revenue

  • Customer satisfaction scores

  • Inventory turnover rate

  • Employee turnover rate

  • Profit margin

  • Conversion rate

  • Average transaction value

Add your answer

Q22. What is kpi and kra

Ans.

KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are metrics used to evaluate the success of an individual or organization.

  • KPIs are specific, measurable goals that indicate how well an individual or organization is performing.

  • KRAs are the main areas of responsibility for an individual or organization, and KPIs are used to measure success within those areas.

  • Examples of KPIs include sales targets, customer satisfaction ratings, and employee rete...read more

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Q23. What you know about retail

Ans.

Retail refers to the sale of goods or services to consumers through physical or online channels.

  • Retail involves the sale of products or services to customers

  • It can be done through physical stores or online platforms

  • Retailers must manage inventory, pricing, and customer service

  • Examples of retailers include Walmart, Amazon, and Target

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Q24. What should refine with JCC

Ans.

Refining with JCC involves improving communication skills and patient care.

  • Improving communication skills with patients and colleagues

  • Enhancing patient care through better understanding of their needs

  • Developing a patient-centered approach to optometry

  • Learning to effectively manage patient expectations

  • Staying up-to-date with the latest advancements in optometry

  • Building a strong network of professional contacts

Add your answer

Q25. What do you know about retail

Ans.

Retail involves the sale of goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, and mobile apps.

  • Retail involves the process of buying and selling goods or services to consumers.

  • It includes activities such as merchandising, inventory management, customer service, and sales.

  • Retail can take place in physical stores, online platforms, mobile apps, or a combination of these channels.

  • Retailers often use marketing strategies to ...read more

Add your answer

Q26. How do you attend the customer and close the sales without walking out ?

Ans.

By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.

  • Build rapport and trust with the customer by actively listening to their needs and concerns.

  • Ask probing questions to understand the customer's pain points and preferences.

  • Present tailored solutions that address the customer's specific needs and showcase the value of the product or service.

  • Handle objections effectively by...read more

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Q27. What is type of frame

Ans.

The type of frame refers to the style and material of the eyeglass frame.

  • Frames can be made of various materials such as metal, plastic, or a combination of both.

  • Styles can range from classic and traditional to trendy and modern.

  • The type of frame chosen can impact the comfort, durability, and overall appearance of the glasses.

  • Examples of frame styles include aviator, cat-eye, round, and rectangular.

Add your answer

Q28. How are you refrection

Ans.

I am proficient in refraction techniques and use various tools to accurately determine a patient's prescription for corrective lenses.

  • I use a phoropter to measure a patient's refractive error

  • I also perform subjective refraction by asking the patient to compare different lens options

  • I am knowledgeable about different types of lenses and their benefits for specific vision needs

Add your answer

Q29. What is 6/6 & how to put vission

Ans.

6/6 is a measurement of visual acuity, representing normal vision. It means a person can see at 6 meters what a normal eye can see at 6 meters.

  • 6/6 is the standard measurement for normal vision in many countries

  • It means that a person can see at 6 meters what a normal eye can see at 6 meters

  • Visual acuity is typically measured using a Snellen chart

Add your answer

Q30. What is customer service

Ans.

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

  • Customer service involves actively listening to customers' needs and concerns.

  • It requires providing accurate and helpful information about products or services.

  • It also involves resolving any issues or complaints in a timely and satisfactory manner.

  • Examples of good customer service include offering personalized recommendations, providing prompt responses to inquiri...read more

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Q31. What is colour vision

Ans.

Colour vision is the ability of the eyes to distinguish between different wavelengths of light and perceive colour.

  • Colour vision is made possible by the presence of cone cells in the retina of the eye.

  • There are three types of cone cells, each sensitive to different wavelengths of light: red, green, and blue.

  • The brain combines the signals from these cone cells to create the perception of colour.

  • Colour vision can be affected by various factors, such as genetics, age, and certai...read more

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Q32. What is ducrome test

Ans.

Ducrome test is a color vision test used to detect red-green color deficiencies.

  • It involves presenting a series of colored dots or plates to the patient.

  • The patient is asked to identify the number or shape within the dots or plates.

  • The test is used to diagnose red-green color deficiencies, which are the most common type of color blindness.

  • It can also be used to monitor the progression of certain eye diseases.

  • The test is named after its inventor, French ophthalmologist Émile J...read more

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Q33. How you tackle and trouble shoot cx queries

Ans.

I tackle and troubleshoot cx queries by actively listening, empathizing, and providing effective solutions.

  • Actively listen to the customer's query and let them fully explain their issue.

  • Empathize with the customer and show understanding of their concerns.

  • Ask clarifying questions to gather all necessary information.

  • Provide clear and concise solutions or options to address the customer's query.

  • Follow up with the customer to ensure their issue has been resolved satisfactorily.

Add your answer

Q34. when the customer speaks rude what will be your response

Ans.

I will remain calm and professional, and try to understand the root of their frustration.

  • Acknowledge their frustration and apologize for any inconvenience

  • Listen actively to their concerns and try to empathize with their situation

  • Offer solutions or alternatives to address their issue

  • If necessary, involve a manager or supervisor to assist in resolving the situation

  • Maintain a positive attitude and avoid taking their behavior personally

View 1 answer

Q35. What are the good quality of sales

Ans.

Good sales quality includes effective communication, product knowledge, and building relationships.

  • Effective communication skills to understand customer needs and provide solutions

  • In-depth knowledge of the product or service being sold

  • Building strong relationships with customers to increase loyalty and repeat business

  • Ability to handle objections and provide persuasive arguments

  • Meeting or exceeding sales targets and goals

  • Maintaining a positive attitude and being persistent in ...read more

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Q36. How will you perform Duochrome test and it's indication?

Ans.

The Duochrome test is performed to assess the refractive error of the eye and determine the appropriate corrective lens prescription.

  • The test involves presenting the patient with a chart containing letters or numbers in two different colors, usually red and green.

  • The patient is asked to identify which color appears clearer or sharper.

  • If the patient sees the red letters clearer, it indicates myopia (nearsightedness) and a negative lens prescription may be needed.

  • If the patient...read more

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Q37. How to do eye examination

Ans.

Eye examination involves a series of tests to assess vision and eye health.

  • Start with a visual acuity test to measure how well you can see at various distances.

  • Conduct a refraction test to determine your eyeglass prescription.

  • Check eye muscle function and coordination.

  • Examine the health of the eye's structures, including the retina and optic nerve.

  • Assess eye pressure to screen for glaucoma.

  • Use specialized equipment like a slit lamp and ophthalmoscope for a comprehensive evalu...read more

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Q38. What’s the cornea problem

Ans.

The cornea is the clear, dome-shaped surface that covers the front of the eye and plays a key role in focusing light into the eye.

  • The cornea can develop various problems such as infections, injuries, dryness, and irregular shape.

  • Common cornea problems include keratitis, corneal abrasions, dry eye syndrome, and keratoconus.

  • Treatment for cornea problems may include medications, eye drops, contact lenses, or surgery.

  • Regular eye exams are important to detect and treat cornea prob...read more

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Q39. Practically describe yr work

Ans.

As an optometrist, I examine eyes, diagnose and treat vision problems, and prescribe glasses or contact lenses.

  • Perform comprehensive eye exams to assess vision and eye health

  • Diagnose and treat vision problems such as nearsightedness, farsightedness, and astigmatism

  • Prescribe glasses or contact lenses to correct vision problems

  • Provide advice on eye care and recommend eye exercises

  • Refer patients to ophthalmologists for further treatment if necessary

Add your answer

Q40. Steps to follow during refraction

Ans.

The steps to follow during refraction in optometry.

  • Start by taking a detailed patient history, including any previous eye conditions or surgeries.

  • Perform a visual acuity test to assess the patient's baseline vision.

  • Conduct a subjective refraction by asking the patient to compare different lens options and determine the clearest vision.

  • Perform an objective refraction using instruments like a phoropter to measure the patient's refractive error.

  • Determine the patient's prescripti...read more

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Q41. How you deal with angry or unsatisfied customer?

Ans.

I listen to their concerns, empathize with their situation, and offer solutions to resolve their issues.

  • Listen attentively to the customer's complaint

  • Show empathy and understanding towards their situation

  • Apologize for any inconvenience caused

  • Offer solutions to resolve their issues

  • Ensure customer satisfaction by following up on the resolution

View 1 answer

Q42. How to do simpal astigmatisum

Ans.

Simple astigmatism can be corrected with glasses, contact lenses, or refractive surgery.

  • Prescribe glasses with a cylindrical lens to correct the astigmatism

  • Fit contact lenses specifically designed for astigmatism

  • Consider refractive surgery like LASIK for a more permanent solution

Add your answer

Q43. What is myopia and correction

Ans.

Myopia is a common vision condition where close objects are seen clearly but distant objects are blurry. It is corrected with glasses, contact lenses, or refractive surgery.

  • Myopia, also known as nearsightedness, occurs when the eyeball is too long or the cornea is too curved, causing light to focus in front of the retina instead of on it.

  • Symptoms include difficulty seeing distant objects, squinting, headaches, and eye strain.

  • Myopia can be corrected with prescription glasses o...read more

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Q44. what is sales and what do you think about sales

Ans.

Sales is the process of convincing potential customers to buy a product or service.

  • Sales involves identifying customer needs and providing solutions

  • It requires effective communication and persuasion skills

  • Sales is important for the growth and success of a business

  • Examples include selling cars, insurance, or software

View 1 answer

Q45. Why customer buy in lenskart

Ans.

Customers buy in Lenskart due to wide range of eyewear options, affordable prices, convenient online shopping experience, and excellent customer service.

  • Wide range of eyewear options to choose from

  • Affordable prices compared to traditional brick-and-mortar stores

  • Convenient online shopping experience with virtual try-on feature

  • Excellent customer service including easy returns and exchanges

Add your answer

Q46. How to perform duochrome test

Ans.

The duochrome test is performed to assess a person's ability to distinguish between red and green colors.

  • The test is conducted using a duochrome chart, which consists of letters or numbers in red and green colors.

  • The patient is asked to read the letters or numbers on the chart while looking through a pair of special glasses with red and green filters.

  • The optometrist observes the patient's responses and notes any difficulty in distinguishing between the colors.

  • The test helps i...read more

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Q47. How to perform wfdt test

Ans.

The WFDt test is performed to assess the patient's ability to see and distinguish different colors.

  • The test is conducted using a set of plates with colored dots or numbers.

  • The patient is asked to identify the numbers or patterns on the plates.

  • The plates are presented in a specific order, and the patient's responses are recorded.

  • The test helps in detecting color vision deficiencies or abnormalities.

  • Examples of WFDt tests include the Ishihara Color Test and the Farnsworth-Munse...read more

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Q48. How do you convince the customer for particular lenses ?

Ans.

I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.

  • Listen to the customer's requirements and concerns

  • Highlight the features and benefits of the particular lenses

  • Provide personalized recommendations based on the customer's lifestyle and preferences

  • Offer a trial period or satisfaction guarantee to build trust

  • Address any objections or questions the customer may have

  • Share success stories or testimonials from...read more

Add your answer

Q49. What is Dk mining ?

Ans.

Dk mining is a term used in the context of contact lenses to measure the oxygen permeability of the material.

  • Dk mining refers to the oxygen permeability of contact lens materials.

  • It is a measure of how much oxygen can pass through the lens to reach the cornea.

  • Higher Dk values indicate better oxygen transmission and are important for eye health.

  • For example, a silicone hydrogel contact lens may have a Dk value of 100.

Add your answer

Q50. What is dk/T mining?

Ans.

dk/T mining is a measurement used in contact lens industry to determine oxygen transmissibility.

  • dk/T mining is a calculation used to assess the oxygen permeability of contact lenses.

  • It helps determine how much oxygen can pass through the lens to reach the cornea.

  • Higher dk/T values indicate better oxygen transmissibility, which is important for eye health.

  • This measurement is crucial in selecting the right type of contact lenses for patients.

  • For example, silicone hydrogel lense...read more

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Q51. what is duechrome test

Ans.

The duochrome test is a test used in optometry to determine the refractive error of the eye.

  • It involves showing the patient letters or images through red and green filters.

  • The patient is asked to identify which filter makes the letters appear clearer.

  • The test helps determine if a patient is myopic or hyperopic.

Add your answer

Q52. What Is duo chrome test

Ans.

Duo chrome test is a vision test used to determine the refractive error of the eyes by comparing how different colors appear through special lenses.

  • Duo chrome test involves using red and green filters to assess the eyes' ability to focus on different wavelengths of light.

  • The test helps determine the presence of astigmatism and the appropriate corrective lenses needed.

  • Results of the test can also indicate the need for further evaluation or treatment for certain eye conditions....read more

Add your answer

Q53. If it is no and only can be minimised. then how to minimise it?

Ans.

To minimize loss that cannot be eliminated, implement security measures, train staff, conduct regular audits, and utilize technology.

  • Implement security measures such as surveillance cameras, alarms, and access control systems

  • Train staff on proper procedures for handling merchandise, identifying suspicious behavior, and responding to incidents

  • Conduct regular audits to identify areas of vulnerability and improve security protocols

  • Utilize technology such as inventory tracking sy...read more

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Q54. What is Jackson cross cylinder

Ans.

Jackson cross cylinder is a lens used in optometry to refine the axis of astigmatism.

  • It is a lens with two perpendicular cylinders of equal power but opposite signs.

  • Used to subjectively refine the axis of astigmatism during a refraction.

  • Commonly used in astigmatism testing and refraction exams.

  • Helps determine the exact axis needed for a corrective lens prescription.

Add your answer

Q55. What is aphekia

Ans.

Aphakia is the absence of the lens of the eye, usually after cataract surgery.

  • Aphakia results in the eye being unable to focus properly, leading to blurred vision.

  • Patients with aphakia often require special corrective lenses or contact lenses to improve their vision.

  • Aphakia can also occur as a congenital condition, where a person is born without a lens in one or both eyes.

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Q56. What is presbiophia

Ans.

Presbyopia is a common age-related condition where the eye loses its ability to focus on close objects.

  • Presbyopia typically begins around age 40

  • Symptoms include difficulty reading small print, eye strain, and headaches

  • Treatment options include reading glasses, bifocals, or contact lenses

Add your answer

Q57. process of jackson cross cylinder

Ans.

Jackson cross cylinder is a technique used in optometry to refine the axis of astigmatism.

  • Jackson cross cylinder involves rotating a lens with two perpendicular cylinders to determine the axis of astigmatism.

  • The patient is asked to compare the clarity of two images while the optometrist rotates the cylinder.

  • The axis where the patient sees the most clarity is the axis of astigmatism.

Add your answer

Q58. What are the good quality of Salesman

Ans.

A good salesman should be persuasive, confident, and knowledgeable about the product or service they are selling.

  • Persuasive - able to convince potential customers to make a purchase

  • Confident - exudes confidence in themselves and the product/service they are selling

  • Knowledgeable - has a deep understanding of the product/service and can answer any questions the customer may have

  • Good communication skills - able to clearly and effectively communicate the benefits of the product/s...read more

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Q59. How do you convince customer for a product?

Ans.

To convince customers for a product, understand their needs, highlight product benefits, provide social proof, offer incentives, and address objections.

  • Listen to the customer and understand their needs and pain points.

  • Highlight the unique features and benefits of the product that meet the customer's needs.

  • Provide social proof such as testimonials, reviews, or case studies to build trust.

  • Offer incentives like discounts, free trials, or guarantees to encourage purchase.

  • Address ...read more

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Q60. What is JCC ?

Ans.

JCC stands for Jaeger Card Convergence, a test used to assess near point of convergence and binocular vision.

  • JCC is a common test performed by optometrists to evaluate the ability of the eyes to work together at near distances.

  • During the JCC test, the patient is asked to focus on a small target while the examiner moves the target closer to the patient's face.

  • The test helps to determine if the eyes are able to converge properly and maintain single vision at near distances.

  • Abno...read more

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Q61. Procedure of dispensing specs

Ans.

Dispensing specs involves verifying prescription, selecting frames, measuring pupillary distance, fitting frames, and adjusting as needed.

  • Verify prescription to ensure correct lenses are used

  • Select frames based on patient's style preferences and face shape

  • Measure pupillary distance to ensure proper lens alignment

  • Fit frames to patient's face comfortably

  • Adjust frames as needed for optimal fit and vision

Add your answer

Q62. What is the procedure of doing eye screening?

Ans.

Eye screening involves a series of tests and examinations to assess the overall health and visual acuity of the eyes.

  • The procedure starts with a comprehensive medical history and visual acuity test.

  • Various tests are conducted to evaluate the eye's ability to focus, perceive colors, and detect any abnormalities.

  • These tests may include a visual field test, retinal examination, intraocular pressure measurement, and a slit-lamp examination.

  • Additional tests like a refraction test,...read more

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Q63. How will you treat the customer so that he stays with us?

Ans.

To ensure customer retention, I will provide excellent customer service, personalized solutions, and proactive communication.

  • Provide excellent customer service by being attentive, responsive, and empathetic

  • Offer personalized solutions tailored to the customer's needs and preferences

  • Proactively communicate with the customer to address any issues or concerns before they escalate

Add your answer

Q64. If there is a complaint, how will the return be done?

Ans.

Returns are typically processed by issuing a refund or replacement based on the customer's preference.

  • Ask the customer for details of the complaint and reason for return

  • Offer options for resolution such as refund, replacement, or store credit

  • Arrange for the return of the product either through shipping or in-store drop-off

  • Process the return promptly to ensure customer satisfaction

Add your answer

Q65. What is lrnskart and it's function

Ans.

lrnskart is an online platform for learning and development, offering courses and training programs.

  • Offers a wide range of courses in various fields such as technology, business, and personal development

  • Provides interactive learning materials such as videos, quizzes, and assignments

  • Allows users to track their progress and earn certifications upon completion

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Q66. How to manage customer complain while rush hour. And manage your team.

Ans.

Handle customer complaints during rush hour by prioritizing urgent issues, empowering team members to resolve minor complaints, and maintaining open communication.

  • Prioritize urgent complaints to ensure immediate resolution.

  • Empower team members to handle minor complaints efficiently.

  • Maintain open communication with customers to address concerns and provide updates.

  • Offer solutions or compensation to appease dissatisfied customers.

  • Monitor team performance and provide feedback fo...read more

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Q67. What is Optometrist? What they do and how can you serve society by your knowledge?

Ans.

An optometrist is a healthcare professional who specializes in eye and vision care.

  • Optometrists examine patients' eyes to diagnose and treat vision problems and eye diseases.

  • They prescribe and fit eyeglasses and contact lenses.

  • They provide pre- and post-operative care for patients undergoing eye surgeries.

  • Optometrists educate patients about proper eye care and preventive measures.

  • They play a crucial role in detecting and managing eye conditions such as glaucoma, cataracts, an...read more

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Q68. Speak about any topic for 3-5minutes

Ans.

The importance of networking in sales

  • Networking is crucial for sales success

  • Building relationships with potential clients can lead to long-term partnerships

  • Attending industry events and conferences can provide valuable networking opportunities

  • Utilizing social media platforms like LinkedIn can also be effective for networking

  • Networking should be a continuous effort, not just a one-time event

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Q69. What's current KRA and achivement to till date.

Ans.

My current KRA is to improve product quality by implementing effective quality control measures. Achievements include reducing defect rate by 20% and increasing customer satisfaction by 15%.

  • Implemented statistical process control to identify and address quality issues

  • Conducted root cause analysis to identify the source of defects and implemented corrective actions

  • Collaborated with cross-functional teams to improve product design and manufacturing processes

  • Conducted regular au...read more

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Q70. Layers of retina and cornea

Ans.

The retina is the innermost layer of the eye that contains photoreceptor cells, while the cornea is the outermost layer that helps focus light onto the retina.

  • Retina is composed of layers such as the photoreceptor layer, bipolar cell layer, and ganglion cell layer.

  • Cornea is composed of five layers: epithelium, Bowman's layer, stroma, Descemet's membrane, and endothelium.

  • The retina converts light into neural signals that are sent to the brain for visual processing.

  • The cornea p...read more

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Q71. What is ptosis and how will you manage it?

Ans.

Ptosis is a drooping or sagging of the upper eyelid, and it can be managed through various treatment options.

  • Ptosis is a condition where the upper eyelid droops or sags, partially covering the eye.

  • It can be caused by age, muscle weakness, nerve damage, or certain medical conditions.

  • Management of ptosis depends on the underlying cause and severity of the condition.

  • Treatment options may include surgery, medication, or the use of special eyewear.

  • Surgical intervention involves ti...read more

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Q72. Growth after 5yrs

Ans.

The growth after 5 years in the field of optometry can vary depending on factors such as experience, specialization, and location.

  • Potential growth opportunities include opening your own practice, specializing in a niche area like pediatric optometry or low vision, or taking on leadership roles within the field.

  • Continuing education and staying up-to-date with advancements in technology and treatments can also lead to professional growth.

  • Networking with other healthcare profess...read more

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Q73. Refraction steps

Ans.

Refraction steps involve determining the patient's refractive error and prescribing corrective lenses.

  • Perform a comprehensive eye examination to assess the patient's visual acuity and ocular health.

  • Conduct a subjective refraction by asking the patient to identify the clearest vision through a series of lens choices.

  • Perform an objective refraction using instruments like autorefractor or retinoscope to measure the patient's refractive error.

  • Determine the patient's prescription ...read more

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Q74. if we give you night sheep so will do you?

Ans.

I would ensure the night shift runs smoothly by maintaining high levels of customer service and sales performance.

  • I would make sure to communicate effectively with customers and provide assistance as needed.

  • I would focus on meeting sales targets and ensuring the store is well-maintained during the night shift.

  • I would collaborate with team members to ensure a cohesive and productive work environment.

  • I would be vigilant about security measures to prevent any potential issues du...read more

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Q75. How do you control shrinkage

Ans.

Shrinkage can be controlled through effective inventory management, staff training, and implementing security measures.

  • Implementing strict inventory control procedures to track all products entering and leaving the store

  • Training staff on proper handling of merchandise and identifying potential theft

  • Installing security cameras and anti-theft devices to deter theft

  • Conducting regular audits and inventory checks to identify any discrepancies

Add your answer

Q76. Tell me 3 points of an eyewear through which you can sell it.

Ans.

Eyewear can be sold based on style, functionality, and brand reputation.

  • Highlight the unique style and design of the eyewear, such as trendy frames or bold colors.

  • Emphasize the functionality of the eyewear, like UV protection, blue light blocking, or prescription options.

  • Promote the brand reputation of the eyewear, showcasing any endorsements, collaborations, or quality materials used.

Add your answer

Q77. Give a pitch how you would sale me an eyewear with excellent customer service.

Ans.

I would sell you eyewear by providing personalized styling advice, ensuring perfect fit, and offering exceptional after-sales service.

  • Offer personalized styling advice based on face shape, skin tone, and personal style preferences.

  • Ensure perfect fit by measuring your face and adjusting the frames accordingly.

  • Provide exceptional after-sales service such as free adjustments, cleaning kits, and follow-up calls to ensure satisfaction.

Add your answer

Q78. How to handle customer

Ans.

Best practices for handling customers include active listening, empathy, problem-solving, and clear communication.

  • Practice active listening to understand customer needs and concerns.

  • Show empathy towards customers by acknowledging their feelings and demonstrating understanding.

  • Use problem-solving skills to address customer issues and find solutions.

  • Communicate clearly and effectively to ensure customers understand the information provided.

Add your answer

Q79. How you handle sales pressure?

Ans.

I handle sales pressure by staying calm, focusing on the customer's needs, and using my product knowledge to offer solutions.

  • I take deep breaths and remind myself to stay calm

  • I listen carefully to the customer's needs and concerns

  • I use my knowledge of the products to offer solutions that meet the customer's needs

  • I prioritize building a relationship with the customer over making a quick sale

  • I am honest with the customer about what products will and won't work for them

  • I don't t...read more

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Q80. Why in sales? Sell me this pen

Ans.

Passionate about sales, I believe in the power of persuasion and building relationships to drive success.

  • Highlight the benefits of the pen such as its smooth writing experience and sleek design

  • Create a sense of urgency by mentioning limited stock or a special promotion

  • Ask probing questions to understand the customer's needs and tailor your pitch accordingly

Add your answer

Q81. How will you ensure educate manpower is available at stores?

Ans.

I will ensure manpower availability by implementing regular training programs, conducting performance evaluations, and providing opportunities for career growth.

  • Implement regular training programs to educate and upskill store employees

  • Conduct performance evaluations to identify areas for improvement and provide feedback

  • Provide opportunities for career growth and advancement within the company

  • Encourage continuous learning and development through workshops, seminars, and online...read more

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Q82. 12 step Eye test Troubleshooting of Progressive Lens Material of Frame & lenses

Ans.

The 12 step eye test involves a comprehensive examination of the eyes to assess vision and eye health. Troubleshooting progressive lenses involves addressing issues with multifocal lenses. Frame and lens material selection is important for durability and comfort.

  • Perform a comprehensive eye examination including visual acuity, refraction, and eye health assessment.

  • Troubleshoot progressive lenses by checking for proper fitting, alignment, and patient adaptation.

  • Consider frame m...read more

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Q83. Full form of npc

Ans.

NPC stands for Near Point of Convergence, which is the closest point at which the eyes can maintain single binocular vision.

  • NPC is an important measurement in optometry to assess binocular vision and eye coordination.

  • It is commonly used in diagnosing convergence insufficiency, a condition where the eyes have difficulty working together at close distances.

  • The NPC test involves asking the patient to focus on a target as it is moved closer to their face until they see double or ...read more

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Q84. Full form of npa

Ans.

NPA stands for Near Point of Accommodation.

  • NPA is the closest point at which an individual can focus on an object clearly.

  • It is an important measurement in optometry to assess the focusing ability of the eyes.

  • NPA can be affected by various factors such as age, eye health, and refractive errors.

  • An example of testing NPA is using a near card with gradually smaller print until the individual can no longer focus clearly.

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Q85. Which market you want to open new lenskart stores in your area ?

Ans.

I would open new Lenskart stores in areas with high population density and a growing middle-class population.

  • Areas with high foot traffic and visibility

  • Locations near shopping malls or commercial centers

  • Areas with a high concentration of young professionals

  • Places with limited competition from other eyewear retailers

  • Regions with a growing middle-class population

  • Urban areas with a high population density

Add your answer

Q86. What was the outcome of the investigation

Ans.

The outcome of the investigation revealed that the missing inventory was stolen by an employee.

  • The investigation concluded that the missing inventory was stolen by an employee

  • The employee was caught on surveillance cameras taking the items

  • The stolen items were recovered and the employee was terminated

Add your answer

Q87. Atleast speak for 30 35 seconds.

Ans.

The question is not specified. Can you please clarify?

  • Please provide more information about the question asked.

  • Without proper context, it is difficult to answer.

  • Can you please rephrase the question?

Add your answer

Q88. Which additional skills optums needs now a days

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Q89. Use less and worthless

Ans.

Using less and worthless in a retail setting to describe products or inventory.

  • Highlighting clearance items as 'less' in price to attract customers

  • Labeling outdated or damaged products as 'worthless' to clear out inventory

  • Implementing sales strategies to move 'less' popular items by bundling with popular ones

Add your answer

Q90. What is use of sumif and sumifs in excel.

Ans.

SUMIF and SUMIFS are Excel functions used to sum values based on certain criteria.

  • SUMIF is used to sum values in a range that meet a single criterion.

  • SUMIFS is used to sum values in a range that meet multiple criteria.

  • Both functions require a range of values to sum and a range of criteria to evaluate.

  • The criteria can be specified using cell references, text, or logical operators.

  • Example: =SUMIF(A1:A10,">5") will sum all values in the range A1:A10 that are greater than 5.

  • Examp...read more

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Q91. What is audit and type of audit

Ans.

Audit is a systematic examination of records, documents, transactions, and processes to ensure accuracy and compliance.

  • Audit is a process of reviewing and evaluating financial information, operational activities, or compliance with regulations.

  • Types of audits include financial audit, operational audit, compliance audit, and forensic audit.

  • Financial audit focuses on the financial statements of an organization to ensure accuracy and compliance with accounting standards.

  • Operatio...read more

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Q92. What is QA and. QA ,QC difference

Ans.

QA stands for Quality Assurance and is the process of ensuring quality in the product or service being delivered. QC stands for Quality Control and is the process of checking the quality of the product or service.

  • QA focuses on preventing defects in the product or service, while QC focuses on identifying defects after the product or service is developed.

  • QA is a proactive process that involves process improvement, while QC is a reactive process that involves product inspection....read more

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Q93. What is your sallary package

Ans.

The salary package for this position is competitive and includes base pay, commission, and potential bonuses.

  • Base pay is determined by experience and qualifications

  • Commission is earned based on sales performance

  • Bonuses may be awarded for meeting or exceeding sales targets

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Q94. How is OEE calculated and ita benefits.

Ans.

OEE is calculated by multiplying availability, performance, and quality. It helps identify areas for improvement in production processes.

  • OEE = availability x performance x quality

  • Availability measures the percentage of time the equipment is available for production

  • Performance measures the speed of the equipment compared to its ideal speed

  • Quality measures the percentage of good quality products produced

  • Benefits of OEE include identifying areas for improvement, reducing downtim...read more

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Q95. How will you make the customer to buy the product?

Ans.

By understanding the customer's needs, building rapport, demonstrating product benefits, and addressing objections.

  • Listen to the customer's needs and tailor the pitch accordingly

  • Build rapport and trust with the customer

  • Demonstrate how the product meets the customer's needs and provides value

  • Address any objections or concerns the customer may have

  • Offer incentives or promotions to encourage purchase

  • Follow up with the customer to ensure satisfaction and repeat business

Add your answer

Q96. Can you handle the pressure of sale?

Ans.

Yes, I am experienced in handling the pressure of sales and have a proven track record of meeting and exceeding targets.

  • I have worked in sales for several years and have developed strong skills in managing pressure and stress.

  • I am able to stay focused and motivated even in high-pressure situations.

  • I have consistently met or exceeded sales targets in my previous roles.

  • I am comfortable with rejection and understand that it is a normal part of the sales process.

  • I am able to adap...read more

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Q97. How to handle a customer on store

Ans.

Handle customers with patience, empathy, and excellent communication skills.

  • Greet the customer with a smile and friendly attitude

  • Listen actively to their needs and concerns

  • Offer assistance and provide product knowledge

  • Resolve any issues or complaints promptly and professionally

  • Thank them for their business and invite them to return

Add your answer

Q98. Hiw to handle troubleshooting

Ans.

Troubleshooting involves identifying and resolving issues to ensure smooth operations.

  • Identify the problem by gathering information and analyzing the situation

  • Develop a plan of action to address the issue

  • Implement the plan and monitor the results

  • Adjust the plan as needed to achieve a resolution

  • Communicate effectively with team members and stakeholders throughout the process

Add your answer

Q99. Challenges Why lenscart

Ans.

Lenscart offers unique challenges and opportunities for growth in the retail industry.

  • Lenscart is a leading eyewear retailer with a strong brand presence.

  • The eyewear industry is constantly evolving with new trends and technologies.

  • Managing a store for Lenscart involves handling a wide range of products and customer needs.

  • Opportunity to work with a diverse team and develop leadership skills.

  • Chance to contribute to the growth and success of a well-known retail brand.

Add your answer

Q100. Are you able to sell something?

Ans.

Yes, I have experience in sales and have consistently met or exceeded sales targets.

  • I have a proven track record of successful sales in my previous roles.

  • I am skilled in identifying customer needs and tailoring my approach to meet those needs.

  • I am comfortable with cold calling and have experience in building relationships with clients.

  • I am able to effectively communicate the value of a product or service and close deals.

  • For example, in my previous role as a sales representati...read more

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