Leaseplan India Senior Customer Support Professional Interview Questions and Answers

I have a good understanding of cars, motor insurance, and their repair & maintenance.

• I have owned and maintained my own car for several years

• I have researched and compared different motor insurance policies

• I have experience with basic car repairs and maintenance such as oil changes and tire rotations

• I am familiar with common car issues and their solutions

Customer experience is the overall perception a customer has of a company based on their interactions and feelings towards the brand.

• Customer experience is the sum of all interactions a customer has with a company, including pre and post-sale interactions.

• It involves the emotional and psychological connection a customer has with a brand.

• Customer service is a subset of customer experience and refers to the support and a...read more