Koch Business Solutions Integration Engineer Interview Questions and Answers

Q1. Give your best in interview
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Give your best in interview

Q1. Basic communication and confidence
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Q1. What is service desk
Ans. 
Service desk is a centralized point of contact for users to get help with IT issues and requests.
• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution
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Q2. What is dns, domain, dhcp, router, modem
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DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more
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Q1. Basic questions
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Q2. Situation based
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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Q1. Technical questions, troubleshoot, ticket resolution.
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Q1. What are the troubleshooting steps you follow if printer is not working
Ans. 
Troubleshooting steps for a non-working printer
• Check if the printer is turned on and connected to power

• Ensure the printer is connected to the computer properly

• Check for any error messages on the printer display or computer

• Restart the printer and computer

• Update printer drivers

• Check for paper jams or low ink levels
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Q2. We usually ask the user to connect the printer again and disconnect it, if that does not help we remap the printer using IP address and then updated the printer drivers, check of windows updates. Hello
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Q3. How do you resolve issues with VPn
Ans. 
I resolve VPN issues by troubleshooting network connections, checking VPN settings, and ensuring proper authentication.
• Troubleshoot network connections to ensure they are stable and properly configured

• Check VPN settings to ensure they are correct and match the VPN server

• Ensure proper authentication by verifying credentials and permissions

• Update VPN client software if necessary

• Restart VPN services or devices if needed
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Q4. Close the VPN using task manager, then reopen and add the servers provided by your company, check there authentication application is working or not.
Ans. 
To close and reopen VPN using task manager, then add servers and check authentication application.
• Open task manager by pressing Ctrl + Shift + Esc

• Find VPN application in the list of processes and end task

• Reopen VPN application and add servers provided by company

• Check authentication application to ensure it is working properly
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Q1. Walk me through your day to day work
Ans. 
As a Senior Technical Support Engineer, my day-to-day work involves troubleshooting technical issues, providing solutions to customers, and collaborating with cross-functional teams.
• Reviewing and responding to customer support tickets

• Collaborating with cross-functional teams to resolve complex technical issues

• Providing technical guidance and support to junior team members

• Documenting technical issues and solutions for f...read more
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Q2. Discuss technical support Engineer work as per questions supurting L1 & L2 queries.
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Q1. What is Active Directory
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, groups, and more

• Allows for authentication and authorization of users

• Enables single sign-on for users across network services
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