Knowlarity Technical Support Executive Interview Questions, Process, and Tips for Freshers

Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.

• Enables users to easily connect with customer support or sales representatives

• Commonly used in websites and mobile apps

• Improves customer experience by providing instant communication

• Examples include ClickDesk, CallRail, and Twilio's Click to Call feature

PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.

• PRI provides 23 voice channels and 1 data channel for a total of 24 channels.

• It is commonly used by businesses for high-volume voice communication.

• PRI offers better call quality and reliability compa...read more

Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual number is a cloud-based number that can be forwarded to any other number.

• DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual numbers are often used for marketing or customer service purposes.

• DID numbe...read more

Native integration involves connecting two or more software applications without the need for additional middleware.

• Identify the APIs or protocols supported by the applications you want to integrate

• Develop custom code to establish communication between the applications

• Test the integration thoroughly to ensure data flows accurately and securely