Karvy Insurance Repository Executive Assistant Interview Questions and Answers

Q1. Qualification Experience Self introduction
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About insurance, general discussion of about 10 mins

Q1. General profile understanding
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Q1. General experience and skill questions
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Q1. Salary negotiations
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Q1. Self introduction, strength, skills
Ans. My name is Shaik Afreed I'm from Hasmathpet old bowenpally Secunderabad and i have completed my graduation from KSR Degree College with 88% my strengths are Dedication towards Work, Hard working, Whiling to do work with Team with proactive attitude My Skills are I have done some Extra Courses like MS office and Type writing C, C++, Java
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Q2. Willing to do work with Rotational shifts day and night
Ans. Yes sir no problem with day and night shifts i will go as company said
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Q3. How you handle the customer
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I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's needs and concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's issues

• Remain calm and professional, even in challenging situations

• Follow up with the customer to ensure their satisfaction

• Example: Apologize for any inconvenien...read more
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Q4. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and efficient in meeting customer needs.

• Examples of good customer service include prompt responses to queries, personalized recommendations, and hassle-free returns.
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Q5. Family Background how many members in family
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Q1. About my self and favourite one topic
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Q1. Salary and expirence
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Q1. What are your salary expectations?
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Q2. As pr company norms but my expectation 12000 inhand
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Q1. Are u comfortable with this post
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Q2. Yes im comfortable for this post
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Cheking all doc poroparly then process

Q1. Uploading document
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Q2. Intimate the claim document
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Q3. Send the next process
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The next process should be determined based on the current stage of the project or task.
• Evaluate the current status of the project or task

• Identify the next logical step based on the progress made so far

• Consider any dependencies or constraints that may impact the next process
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Q4. Bill entry of claim
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Q5. Send for process
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Case Study, prepping a deck and code

On the assignment provided in Round 1

Q1. General aptitude
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