JustDial Quality Analyst Interview Questions and Answers

I have 5 years of work experience in call audits.

• I have conducted call audits for various industries including telecommunications, customer service, and sales.

• I have experience in evaluating call quality, adherence to scripts, compliance with regulations, and customer satisfaction.

• I have provided feedback and recommendations for improvement based on call audit findings.

• I have used call monitoring software and tools to ...read more

Yes, I am confident in my ability to audit 35 calls per day.

• I have experience auditing a high volume of calls in my previous role.

• I am organized and efficient in my work process.

• I am dedicated to ensuring quality and accuracy in my audits.

• I am confident in my ability to meet the daily target of 35 calls.

Yes, I have experience working under pressure and handling hectic shift timings.

• I have previous experience working in fast-paced environments where I had to meet tight deadlines

• I am able to prioritize tasks effectively and remain calm under pressure

• I have successfully managed hectic shift timings in my previous roles by being organized and adaptable

I am a dedicated Quality Analyst with a strong attention to detail and a passion for ensuring product excellence.

• Experienced in conducting quality assurance tests and identifying defects

• Skilled in creating test plans and executing test cases

• Proficient in using testing tools such as Selenium and Jira

• Strong communication skills to collaborate with development teams

Yes, I am flexible with shift timings and can work as per the requirements.

• I am willing to work different shifts, including nights and weekends if needed.

• I understand the importance of meeting project deadlines and am committed to fulfilling my responsibilities.

• I have previous experience working in shifts and have successfully adapted to different schedules.

• I am open to discussing any specific shift requirements and fi