IOTA Analytics Service Desk Engineer 1 Interview Questions and Answers

Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
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To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. What is service desk
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Service desk is a centralized point of contact for users to get help with IT issues and requests.
• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution
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Q2. What is dns, domain, dhcp, router, modem
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DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more
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Q1. What is difference between share printer and network printer?
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A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
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Q2. What is technical issues on desktop support engineer?
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Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
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Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
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Q4. What is Dora process?
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DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
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Q5. What is the latest OS?
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The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
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Q1. Difference between pst and ost
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PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. Sla,customer support ,azure,active directory
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