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InterGlobe Enterprises Customer Service Associate Interview Questions and Answers for Experienced
InterGlobe Enterprises Customer Service Associate Interview Experiences for Experienced
1 interview found
Anonymous
I applied via Monster and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About company
Interview Preparation Tips
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about ur self
- Q2. Tell me about the bpo
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.
BPOs can handle a variety of processes such as customer service, technical support, and data entry.
Companies outsource to BPOs to save costs and improve efficiency.
BPOs are often located in countries with lower labor costs, such as India and the Philippines.
BPOs may operate onshore, nearshore...
Interview Preparation Tips
I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What is communication skill
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Jam and previous work experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why do you think you are appropriate for this job?
- Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
- Q3. Why this job is important for you?
- Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...
Interview Preparation Tips
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Regarding my skills in java,manual testing concepts,my communication skills and analytical konwledge
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about your self
- Q2. How to Handel irate Customer?
- Ans.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
- Q3. How to Handel Angry Customer?
- Ans.
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
- Q4. Why you want to join Wipro?
- Q5. How long will you work with us?
- Q6. What is your future Plan?
- Q7. What will you do If you found your girlfriend drunk and lying beside road side?
- Q8. Are you comfortable with Rotational and Hardcore Night Shift?
Interview Preparation Tips
Be Confident and calm.
Don't afraid that you will get Rejected.
Remember Failure are the pillar of the success.
Try to give all the answers in Positive way.
Try to learn from Rejection do not lose your hope.
Keep an eye contact while giving face to face interview.
Try to use easy words while communicating.
Give your best 😊
Best of luck
I applied via Naukri.com and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Why this job and what are the special qualities of you that would helps the recruiter to select among the other candidates?
- Q2. If a candidate goes for the an associate role then first answer would be like , to starts my carries as an associate role helps me to improve my communication skills and improve my listening skills.
Interview Preparation Tips
Show your confident towards the interviewer so that even if you don't know the answer you can manager yourself y saying some general answers.
InterGlobe Enterprises Interview FAQs
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InterGlobe Enterprises Customer Service Associate Reviews and Ratings
based on 2 reviews
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