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Interglobe Air Transport

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3.5

based on 139 Reviews

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Interglobe Air Transport Senior Customer Service Executive Interview Questions and Answers

Updated 28 Aug 2024

Interglobe Air Transport Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 28 Aug 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Questions based on experience
    • Add your answer
  • Q2. Question related to educational qualifications
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

Air India user image Anonymous

posted on 18 Dec 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction and technical questions your work related
    • Add your answer
  • Q2. Situation based questions
    • Add your answer
Round 3 - Google meet 

(2 Questions)

  • Q1. Technical questions
    • Add your answer
  • Q2. How you manage customer complain on Arrival (MHB)
  • Ans. 

    I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.

    • Actively listen to the customer's complaint without interrupting

    • Empathize with the customer and acknowledge their frustration

    • Apologize for any inconvenience caused and assure them that their complaint will be addressed

    • Resolve the issue promptly by offering a solution or escalating it to the appropriate depart...

    • Answered by AI
    View 1 more answer
Round 4 - Medical 

(1 Question)

  • Q1. Only paper work
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Kanchan Rajan Kowey

posted on 3 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Previous job experience , salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dress well carry your original certificates along with your passport

Customer Support Executive Interview Questions & Answers

Wings Brand Activation user image Anonymous

posted on 8 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and work experience
    • Add your answer
  • Q2. Experience and salary exp
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Work experience
    • Add your answer
  • Q2. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers it's a good place to work as per the salary structure

Customer Service Executive Interview Questions & Answers

British Airways user image Anonymous

posted on 2 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What was your last salary
    • Add your answer
  • Q2. Where do you stay in Delhi ncr?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. What do you know about Call Ba?
    • Add your answer
  • Q2. What is good customer service
  • Ans. 

    Good customer service is providing prompt, efficient and friendly assistance to customers.

    • Promptly addressing customer concerns and inquiries

    • Efficiently resolving issues and providing solutions

    • Being friendly and empathetic towards customers

    • Going above and beyond to exceed customer expectations

    • Providing clear and concise communication

    • Being knowledgeable about products and services

    • Showing appreciation for customer loyalt...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear this interview... Every thing is easy

Customer Service Executive Interview Questions & Answers

Jet Airways user image Anonymous

posted on 8 Feb 2021

Interview Questionnaire 

4 Questions

  • Q1. I was asked to demonstrate my selling skills to a person looking for a smartphone.
    • Add your answer
  • Q2. I was asked how long am I going to stay in the company if they offer a position?
    • View 1 more answer
  • Q3. I was asked what are my salary expectations?
    • View 1 more answer
  • Q4. I was asked to brief my professional curriculum?
    • Add your answer

Customer Service Associate Interview Questions & Answers

InterGlobe Enterprises user image Anonymous

posted on 3 Aug 2021

I applied via Monster and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Representative Interview Questions & Answers

GlobeGround India user image Anonymous

posted on 1 May 2022

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. They will ask about aviation industry
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a basic knowledge about aviation industry

Senior Customer Service Executive Interview Questions & Answers

Air India user image Anonymous

posted on 24 Aug 2022

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. I'm Anshuman Mishra and i start Airlines job in 2010 till 2018 and still I'm looking airport jobs
    • Add your answer
  • Q2. Anyone Question which is regarding in side the airport with passenger
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have experience in Airport and i want to work with Airlines

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 31 Dec 2022

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Latest gd topics and if gd is cleared then on personal interview they will ask you about yourself to check your english

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why indigo airlines Are you able to work on odd shifts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English speaking skills and young candidates preffered
More about working at Interglobe Air Transport

Interglobe Air Transport Interview FAQs

How many rounds are there in Interglobe Air Transport Senior Customer Service Executive interview?
Interglobe Air Transport interview process usually has 1 rounds. The most common rounds in the Interglobe Air Transport interview process are HR.
What are the top questions asked in Interglobe Air Transport Senior Customer Service Executive interview?

Some of the top questions asked at the Interglobe Air Transport Senior Customer Service Executive interview -

  1. Question related to educational qualificati...read more
  2. Questions based on experie...read more

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Interglobe Air Transport Senior Customer Service Executive Interview Process

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Interglobe Air Transport Senior Customer Service Executive Salary
based on 8 salaries
₹3 L/yr - ₹4.5 L/yr
15% more than the average Senior Customer Service Executive Salary in India
View more details

Interglobe Air Transport Senior Customer Service Executive Reviews and Ratings

based on 3 reviews

2.2/5

Rating in categories

3.6

Skill development

2.9

Work-life balance

1.4

Salary

4.4

Job security

2.9

Company culture

2.2

Promotions

2.2

Work satisfaction

Explore 3 Reviews and Ratings
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