Installco Wify Technology Customer Service Executive Interview Questions and Answers

Q1. Soft skills test
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Irate customer wanted a refund, write an email saying we do not have refund policy.

Q1. Experience,skills
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Q2. Achievements,skills
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Q1. Personal attitude
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Q2. About personal life
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Q1. Why do you want to join us?
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Q2. To growing up myself along with company
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Q1. Introduction Expectation Experience
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Q2. About Your self
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Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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I had multiple-choice questions concerning the expectations of an employee from the company as well as the responsibilities.

Q1. Tell me about you something
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Q2. Process knowledge in brief
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