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Installco Wify Technology Customer Service Executive Interview Questions and Answers
Installco Wify Technology Customer Service Executive Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Explain any one scenario from your last job where you resolve customer issue by going out of box?
- Q2. Please tell me if the customer to whom you are talking is very much irritated what will you do in that scenario?
- Q3. If customer is asking for Refund but your company policy not allow to refund what will you do in such situation?
- Ans.
Explain the company policy and offer alternative solutions to satisfy the customer.
Explain the company policy clearly and politely.
Offer alternative solutions such as exchange or store credit.
Listen to the customer's concerns and empathize with their situation.
If necessary, escalate the issue to a supervisor or manager.
Ensure that the customer feels heard and valued.
Maintain a professional and courteous demeanor throug
- Q4. Have you ever loose your patience while talking to customer?
Interview Preparation Tips
If you start talking unnecessary things chances of rejection got high
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Anonymous
posted on 28 Apr 2024
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. Soft skills test
Irate customer wanted a refund, write an email saying we do not have refund policy.
Selected
I applied via Recruitment Consulltant
(2 Questions)
- Q1. Introduction Expectation Experience
- Q2. About Your self
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Anonymous
posted on 25 Aug 2023
Selected
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Experience,skills
- Q2. Achievements,skills
(2 Questions)
- Q1. Personal attitude
- Q2. About personal life
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Pankaj parashar
posted on 25 Feb 2024
Selected
I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join us?
- Q2. To growing up myself along with company
Interview Preparation Tips
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Anonymous
posted on 23 Dec 2020
Interview Questionnaire
1 Question
- Q1. Why do you want this job
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Anonymous
posted on 23 Aug 2024
(2 Questions)
- Q1. Who is a good customer Service executive?
- Ans.
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
Empathetic - able to understand and relate to customers' feelings and concerns
Patient - able to remain calm and composed, even in challenging situations
Knowledgeable - has a deep understanding of the product or service being offered
Proactive - takes initiative to address customer issues befor
- Q2. What qualities a good customer Service executive must possess?
- Ans.
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
Strong communication skills to effectively interact with customers and colleagues
Empathy to understand and address customer concerns
Patience to handle difficult situations and irate customers calmly
Problem-solving abilities to resolve issues efficiently
Positive attitude to ma...
(2 Questions)
- Q1. Tell me about you something
- Q2. Process knowledge in brief
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Anonymous
posted on 28 Apr 2024
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. Soft skills test
Irate customer wanted a refund, write an email saying we do not have refund policy.
Selected
I applied via Walk-in and was interviewed before Dec 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Discusses with HR About Whole details.
- Q2. About Job Details & wrok timeing & more details.
- Q3. Need whole work clearfiaction in details?
- Q4. Details about salary / leave / rest all details about facility.
- Q5. About Duty time of wotking hours.
- Q6. I would like to konw company facility.
What is the actual My roll in CMA& CGM ?
Interview Preparation Tips
- About my Work
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