Innovative TechHub Desktop Support Engineer Interview Questions, Process, and Tips for Experienced

A domain is a network of computers that are managed and controlled by a central authority.

• A domain is a logical grouping of computers, users, and resources within a network.

• It allows for centralized management and control of network resources.

• Domains are typically used in business environments to provide security, access control, and resource sharing.

• Each domain has a unique name and is identified by its domain name sy...read more

Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.

• Active Directory is used to centrally manage and store information about network resources such as computers, users, groups, and printers.

• It provides a hierarchical structure where objects are organized in a logical manner.

• Administrators can control access to resources, enforce security policies, and manage u...read more

To resolve internet connectivity issues, check hardware, reset modem/router, troubleshoot network settings.

• Check if other devices are connected to the internet

• Ensure all cables are properly connected

• Restart the modem/router

• Troubleshoot network settings (IP address, DNS, proxy)

• Check firewall or antivirus settings

• Contact ISP if necessary

WDS stands for Windows Deployment Services. It is a server role in Windows Server that enables network-based installation of Windows operating systems.

• WDS allows administrators to remotely deploy Windows operating systems to computers over a network.

• It simplifies the process of deploying and managing Windows installations.

• WDS uses the Preboot Execution Environment (PXE) to boot and install Windows over the network.

• It s...read more

The responsibility of a Desktop Support Engineer is to provide technical assistance and support to end-users for computer hardware, software, and network-related issues.

• Installing, configuring, and troubleshooting computer hardware, software, and peripherals

• Diagnosing and resolving technical issues

• Setting up and maintaining computer networks

• Providing training and guidance to end-users

• Ensuring data security and backup

• Ma...read more

I am a Desktop Support Engineer with experience in troubleshooting hardware and software issues.

• Experienced in diagnosing and resolving technical problems related to desktops, laptops, printers, and other peripherals

• Proficient in installing, configuring, and maintaining operating systems and software applications

• Skilled in providing remote support and resolving issues via phone, email, or chat

• Knowledgeable in network c...read more