Indira IVF Hospital Customer Care Executive Interview Questions and Answers

Q1. Self introduction
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My self ruksar born and bought up in Bangalore
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Q2. Self introduction
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Myself Rukhsar born and water in Bangalore
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Q3. Personal details
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I have completed my degree
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Q4. Personal details
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I have completed my PU
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Q1. Education family background
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My mother name Sajida she house wife' My father name sarvar his atou driver and I hv Inder brother
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Q2. Education family background
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My father name sir sarvar pasha he is auto driver my mother name Sajida she is housewife I have one brother
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Q3. Personal information
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Q1. Story reading and writing
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Q2. Graping information
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Q1. Code Speed type
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Code Speed type question
• Understand the requirements of the code speed type

• Analyze the code and identify any errors or inefficiencies

• Optimize the code for faster execution

• Test the code to ensure it meets the speed requirements
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Q2. Having good attitude
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Basic Test to check grammar knowledge.

Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Explain a difficult situation which you handled yourself
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Q1. What is my work onwards?
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Q2. When i will beginning my work?
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Q3. How can i do work?
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Q4. How was support for people?
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The support for people was excellent.
• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof
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Q5. How can i take responsibility for custome?
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Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more
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Q1. Where i should go for job
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Q1. Where is my job will be
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We were given a topic to discuss on social media.

Q1. Basic introductions
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Q2. General knowledge,Math
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Q1. Basic Questions
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Q2. Asking about my family,and why I want to join this industry.
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Q1. Non voice experience
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I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses
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Q2. Written English
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An aptitude test is an exam used to determine an a individual skills or propensity to succeed in a given activity . Aptitude test assumes that have inherent strengths and weeknesses. Towards success of failure in specific areas of based on their characteristics.

Q1. Why did you decide to apply to this role?
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Q2. Why do we hire you ?
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