InterGlobe Aviation Interview Questions, Process, and Tips for Freshers

I am a Customer Service Executive with 5 years of experience in handling customer inquiries and resolving issues.

• Experienced Customer Service Executive

• Skilled in handling customer inquiries and resolving issues

• Excellent communication and problem-solving skills

• Proficient in using customer service software and tools

• Strong ability to empathize with customers and provide satisfactory solutions

The role of a Customer Service Executive involves providing assistance and support to customers, resolving their queries and complaints, and ensuring customer satisfaction.

• Handling customer inquiries and providing accurate information

• Resolving customer complaints and issues in a timely manner

• Assisting customers in placing orders or making changes to existing orders

• Providing product or service recommendations based on c...read more

I have excellent communication skills, a strong customer service background, and a passion for helping others.

• I have a proven track record of providing exceptional customer service.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication skills, both verbal and written.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner a...read more

I can be overly critical of myself.

• I tend to set high standards for myself and can be self-critical when I don't meet them.

• I often dwell on my mistakes and have difficulty letting go of them.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• This trait can sometimes affect my confidence and ability to take risks.

Yes

• I am comfortable working in shifts and long hours as I understand the importance of providing round-the-clock customer support.

• I have previous experience working in a call center where I had to work in different shifts and handle customer inquiries for extended hours.

• I am adaptable and can easily adjust my schedule to accommodate the needs of the job.

• I am committed to delivering excellent customer service and unders...read more