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Indianfisher Customer Support Officer Interview Questions and Answers
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Interview questions from similar companies
Customer Support Officer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 26 Jun 2022
I applied via Company Website and was interviewed in May 2022. There was 1 interview round.
(1 Question)
- Q1. Business development skills are matured in my activity
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.
(6 Questions)
- Q1. What's your name?
- Q2. Where are you from?
- Q3. Your Questions?
- Q4. Your father name
- Q5. Father occupation
- Q6. You have experience
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. What is your approach to fitting into a new team or organization?
- Ans.
I prioritize open communication, active listening, and adaptability to integrate smoothly into a new team or organization.
Establish open communication: I introduce myself and encourage team members to share their roles and experiences.
Active listening: I pay attention to team dynamics and feedback to understand how I can contribute effectively.
Adaptability: I remain flexible and willing to adjust my working style to al...
- Q2. What are your major areas of study or expertise?strength
- Ans.
I have expertise in customer service, communication, problem-solving, and conflict resolution, essential for a Customer Support Officer.
Customer Service: Extensive experience in handling customer inquiries and providing solutions, ensuring satisfaction.
Communication Skills: Proficient in both verbal and written communication, enabling clear and effective interactions with customers.
Problem-Solving: Strong analytical sk...
- Q3. What salary are you excepting
I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What do You know about SHIKSHA ?
- Q2. What reminds you to think of your mother everytime you eat
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Why should i hire you
- Q2. Hows your day
- Q3. What are your strenght and weekness
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Feb 2021
I applied via Referral and was interviewed in Aug 2020. There were 2 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem of customer and give them 100 percen...
- Ans.
As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.
Listen to the customer's complaint and apologize for the inconvenience caused.
Ask for the order number and details of the missing item.
Check the inventory and shipping records to identify the issue.
Offer a solution such as sending the missing item or refunding the amount.
Ensure that the customer is...
- Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
- Ans.
Companies should have a backup plan in case of internet outage.
Companies can have a secondary internet connection from a different provider.
They can also have offline customer service options such as phone or in-person support.
Having a contingency plan in place can prevent major disruptions to customer service.
Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.
Prepare your excel well especially sumifs and countifs
(2 Questions)
- Q1. Detailed explaination about the P&L structure
- Q2. Accruals and deferred journal enteries
Interview Preparation Tips
- Advanced Excel
- Budgeting
- Forecasting
I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Why do wanna try to BPO
- Q2. It’s platform to start a career
Interview Preparation Tips
Communication is more important
Customer Service Associate Interview Questions & Answers
Tech Mahindra
kagdan45
posted on 11 Sep 2020
I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
- Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
- Q3. Tell why you left your last company?
Interview Preparation Tips
I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Most common questions related to windows system.
Interview Preparation Tips
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