IIFL Home Finance Independent Relationship Manager Interview Questions and Answers for Experienced

I will manage the collection process by implementing a systematic approach, tracking payments, following up with customers, and escalating issues when necessary.

• Implementing a systematic approach to track payments and monitor outstanding balances

• Following up with customers regularly to ensure timely payments

• Escalating collection issues to higher management or legal department if necessary

• Offering payment plans or negot...read more

My solid skill is building and maintaining strong relationships with clients, which can benefit the company by increasing customer retention and satisfaction.

• Excellent communication and interpersonal skills

• Ability to understand and meet client needs

• Proven track record of client retention and growth

• Experience in developing and implementing client relationship strategies

I expect a supportive work environment, opportunities for growth, and clear communication.

• Supportive work environment

• Opportunities for growth

• Clear communication

Yes, I have a dedicated team for my product.

• I have a team of sales representatives who focus on selling the product

• I have a team of customer service representatives who handle inquiries and issues related to the product

• I have a team of product developers who work on improving and enhancing the product

• I have a team of marketing professionals who promote the product through various channels

Company policy norms refer to the rules and guidelines set by the company for employees to follow.

• Company policy norms cover areas such as dress code, attendance, communication, and ethics.

• Employees are expected to adhere to these norms to maintain a positive work environment.

• Violating company policy norms can result in disciplinary action, including warnings or termination.

• Regular training sessions may be conducted to