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IBM IT Operations Interview Questions, Process, and Tips
IBM IT Operations Interview Experiences
1 interview found
Aritro Mukherji
I was interviewed before Aug 2016.
Interview Questionnaire
8 Questions
- Q1. Wat are the causes of a blue screen error
- Ans.
A blue screen error can be caused by various factors such as hardware issues, driver conflicts, and software errors.
Hardware issues like faulty RAM or overheating can cause blue screen errors.
Driver conflicts occur when incompatible or outdated drivers are installed.
Software errors, such as corrupted system files or incompatible applications, can also lead to blue screen errors.
- Q2. How do you identify network error and methods to rectify them
- Ans.
To identify network errors, monitor network performance, analyze logs, use network troubleshooting tools, and rectify them by troubleshooting hardware, software, or configuration issues.
Monitor network performance to identify any anomalies or issues
Analyze network logs for error messages or patterns
Use network troubleshooting tools like ping, traceroute, or network analyzers
Troubleshoot hardware issues such as faulty c...
- Q3. Wat is a network printer and it's functions
- Ans.
A network printer is a printer that is connected to a computer network and can be accessed by multiple users.
A network printer allows multiple users to print documents from different devices connected to the same network.
It eliminates the need for individual printers for each user or device.
Network printers can be wired or wireless, depending on the network setup.
They often have additional features like scanning, copyi...
- Q4. Wat do you understand about TAT and how is it useful
- Ans.
TAT stands for Turnaround Time. It refers to the time taken to complete a process or task.
TAT is a measure of efficiency and productivity.
It helps in setting realistic expectations and deadlines.
TAT is crucial in customer service to ensure timely delivery of products or services.
For example, in IT operations, TAT can be used to measure the time taken to resolve technical issues.
TAT can also be used to track the time ta
- Q5. What are your expectations from the job
- Ans.
I expect a challenging role with opportunities for growth and learning.
Opportunities for professional development and advancement
A supportive team environment
Clear expectations and goals
Challenging projects that allow me to utilize my skills
Regular feedback and performance evaluations
- Q6. Discussion about the pay structure and work hours.
- Q7. I sent a print to Melbourne building number 4 but it hasn't reached I need to get it there at any cost.
- Q8. My screen has suddenly gone blank I am not able to turn off the Laptop due to its internal battery. I need to turn it on urgently. And the closest office location is 150 miles from here
Interview Preparation Tips
Experience: Since this was an off campus, we were made to sit in a room and the test was online on a PC. You had to have 38 correct answers to clear the test.
Tips: You need to have good knowledge of over all kinds of hardwares and basic knowledge of MS office, you should be very good with English grammar as they give case studies, and LR is based on your experience and application of mind. They test your presence of mind and alertness.
Duration: 45 minutes
Total Questions: 40
Round: Technical Interview
Experience: The interview was a Telephonic round where they were asking questions very quickly not giving you time to think
Tips: Yu need to have good communication skills, ability to handle stress & good presence of mind
Round: HR Interview
Experience: They told wat will be the work like, work timings, pay structure and growth stages.
Tips: Be firm about wat you want and need when it comes to pay don't bend according to them.Prove to them that why they need you. Be confident
Round: Stress Interview
Experience: Basically its a stress round so they sound very panicky, and try to confuse you, even throwing in tantrums. I maintained my calm and even though I had very less knowledge of what needs to be done I was able to calm her down by being polite and courteous.
Tips: Be very patient, you need to be a good listener, you must maintain your calm and have presence of mind which is what they test. Even if you don't have any knowledge about it be confident about telling wat you can. They also check the creative presence of mind you can display.
College Name: MS Ramaiah Institute of Management
Skills evaluated in this interview
Interview questions from similar companies
I was interviewed in Apr 2017.
Interview Questionnaire
6 Questions
- Q1. Walk us through your resume
- Ans.
I have a diverse background in IT and Operations, with experience in project management, system administration, and process improvement.
Managed multiple IT projects, ensuring timely delivery and adherence to budget
Implemented and maintained various systems and networks, ensuring smooth operations
Led process improvement initiatives, resulting in increased efficiency and cost savings
Collaborated with cross-functional tea...
- Q2. What are your current role and responsibilities
- Ans.
I am currently working as a Senior IT Operations Manager at XYZ Company.
Leading a team of IT professionals to ensure smooth operations
Managing IT infrastructure and systems
Implementing and maintaining IT security measures
Collaborating with other departments to support their IT needs
- Q3. What do you understand by service management
- Ans.
Service management refers to the activities, processes, and practices involved in planning, delivering, managing, and improving services.
Service management involves the planning, design, delivery, and support of services to meet customer needs and expectations.
It includes processes such as service strategy, service design, service transition, service operation, and continual service improvement.
Service management aims ...
- Q4. How does ITSM helps an organisation
- Ans.
ITSM helps an organization by improving efficiency, reducing costs, and enhancing customer satisfaction.
ITSM helps in streamlining IT processes and workflows, leading to increased efficiency.
It helps in reducing costs by identifying and eliminating redundant or unnecessary IT services.
ITSM improves customer satisfaction by ensuring timely resolution of IT issues and better communication with users.
It enables better tra...
- Q5. How does service management impact PMP
- Ans.
Service management impacts PMP by providing a framework for managing IT services and aligning them with project management principles.
Service management ensures that IT services are delivered efficiently and effectively, which supports the successful execution of projects.
It helps in defining and documenting service requirements, which can then be incorporated into project plans.
Service management processes, such as in...
- Q6. What is the role of transition manager
- Ans.
A transition manager is responsible for overseeing the smooth transition of projects or processes from one stage to another.
Coordinates and manages the transition process
Develops transition plans and strategies
Ensures effective communication and collaboration between teams
Identifies and mitigates risks and issues
Monitors progress and ensures timely completion
Provides support and guidance to team members
Evaluates and im...
Selected
I was interviewed in Dec 2024.
The assessment consists of four components: 1. Logical reasoning, 2. MS Excel, 3. PTP, and 4. Detail orientation.
(3 Questions)
- Q1. What were your roles and responsibilities in your previous position?
- Ans.
In my previous position, I was responsible for managing daily operations, coordinating with different departments, and ensuring smooth workflow.
Managed daily operations to ensure efficiency
Coordinated with various departments for seamless communication
Ensured smooth workflow by resolving any operational issues
Implemented process improvements to increase productivity
- Q2. What is SAP, and how does it assist in the Procure-to-Pay (PTP) process?
- Ans.
SAP is an enterprise resource planning software that helps streamline business processes, including the Procure-to-Pay process.
SAP stands for Systems, Applications, and Products in Data Processing.
It integrates various functions within an organization, such as finance, HR, and procurement.
In the Procure-to-Pay process, SAP helps automate and optimize the purchasing process from requisition to payment.
It allows for bett...
- Q3. How you handle the vendors?
- Ans.
I handle vendors by establishing clear communication channels, setting expectations, negotiating terms, and monitoring performance.
Establish clear communication channels with vendors to ensure smooth operations
Set clear expectations regarding deliverables, timelines, and quality standards
Negotiate terms and contracts to ensure mutually beneficial agreements
Monitor vendor performance regularly and address any issues pro...
(2 Questions)
- Q1. What can you tell me about the salary structure, shifts, and benefits offered by the organization?
- Ans.
The organization offers competitive salary structure, various shifts, and comprehensive benefits.
Competitive salary structure based on experience and qualifications
Multiple shifts available including day, evening, and night shifts
Comprehensive benefits package including health insurance, retirement plans, and paid time off
- Q2. What are your expectations and long-term goals?
- Ans.
My expectations are to contribute to the success of the company by utilizing my skills and knowledge. My long-term goal is to grow within the organization and take on more responsibilities.
Expectations to contribute to the success of the company
Long-term goal to grow within the organization
Desire to take on more responsibilities
Interview Preparation Tips
Assistant Manager Operations Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Feb 2025
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. Awesome interview
- Q2. Senior manager mukul great personality
(2 Questions)
- Q1. Action plan improvements bussiness related
- Q2. Profit and lose of renew
I was interviewed before Feb 2024.
(2 Questions)
- Q1. Explain experience
- Q2. Explain end to end your process
Interview Preparation Tips
Raksha Ghevadekar
Aptitude test is based on quantitative apptitude, English and computer
(2 Questions)
- Q1. Mostly based on language you know
- Q2. Gave 1 small code to write
- Ans.
Write a small code to reverse a string in an array of strings
Iterate through each string in the array
Use built-in functions or write a custom function to reverse each string
Store the reversed strings back in the array
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
Over 10 years of experience in operations management
Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses
Led cross-functional teams to improve workflow and increase productivity
Strong analytical skills and ability to identify areas for improvement
Excellent communication and leader
- Q2. Why should I hire you
It was easy not difficult
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced operations professional with a background in supply chain management and process improvement.
Over 5 years of experience in operations roles
Skilled in supply chain management and process improvement
Strong analytical and problem-solving skills
Proficient in data analysis and reporting
Excellent communication and teamwork abilities
- Q2. How do you know about Capgemini
(2 Questions)
- Q1. Question on your previous organization, what you do etc?
- Q2. Question on Accounting concepts.
Interview Preparation Tips
Selected
I was interviewed before Mar 2024.
(1 Question)
- Q1. Functional process of Oracle ASCP
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
Basic aptitude and reasoning
Calculator code and basic code
Interview Preparation Tips
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