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IBM IT Operations Interview Questions, Process, and Tips

Updated 25 Aug 2017

IBM IT Operations Interview Experiences

1 interview found

IT Operations Interview Questions & Answers

user image Aritro Mukherji

posted on 25 Aug 2017

I was interviewed before Aug 2016.

Interview Questionnaire 

8 Questions

  • Q1. Wat are the causes of a blue screen error
  • Ans. 

    A blue screen error can be caused by various factors such as hardware issues, driver conflicts, and software errors.

    • Hardware issues like faulty RAM or overheating can cause blue screen errors.

    • Driver conflicts occur when incompatible or outdated drivers are installed.

    • Software errors, such as corrupted system files or incompatible applications, can also lead to blue screen errors.

  • Answered by AI
  • Q2. How do you identify network error and methods to rectify them
  • Ans. 

    To identify network errors, monitor network performance, analyze logs, use network troubleshooting tools, and rectify them by troubleshooting hardware, software, or configuration issues.

    • Monitor network performance to identify any anomalies or issues

    • Analyze network logs for error messages or patterns

    • Use network troubleshooting tools like ping, traceroute, or network analyzers

    • Troubleshoot hardware issues such as faulty c...

  • Answered by AI
  • Q3. Wat is a network printer and it's functions
  • Ans. 

    A network printer is a printer that is connected to a computer network and can be accessed by multiple users.

    • A network printer allows multiple users to print documents from different devices connected to the same network.

    • It eliminates the need for individual printers for each user or device.

    • Network printers can be wired or wireless, depending on the network setup.

    • They often have additional features like scanning, copyi...

  • Answered by AI
  • Q4. Wat do you understand about TAT and how is it useful
  • Ans. 

    TAT stands for Turnaround Time. It refers to the time taken to complete a process or task.

    • TAT is a measure of efficiency and productivity.

    • It helps in setting realistic expectations and deadlines.

    • TAT is crucial in customer service to ensure timely delivery of products or services.

    • For example, in IT operations, TAT can be used to measure the time taken to resolve technical issues.

    • TAT can also be used to track the time ta

  • Answered by AI
  • Q5. What are your expectations from the job
  • Ans. 

    I expect a challenging role with opportunities for growth and learning.

    • Opportunities for professional development and advancement

    • A supportive team environment

    • Clear expectations and goals

    • Challenging projects that allow me to utilize my skills

    • Regular feedback and performance evaluations

  • Answered by AI
  • Q6. Discussion about the pay structure and work hours.
  • Q7. I sent a print to Melbourne building number 4 but it hasn't reached I need to get it there at any cost.
  • Q8. My screen has suddenly gone blank I am not able to turn off the Laptop due to its internal battery. I need to turn it on urgently. And the closest office location is 150 miles from here

Interview Preparation Tips

Round: Test
Experience: Since this was an off campus, we were made to sit in a room and the test was online on a PC. You had to have 38 correct answers to clear the test.
Tips: You need to have good knowledge of over all kinds of hardwares and basic knowledge of MS office, you should be very good with English grammar as they give case studies, and LR is based on your experience and application of mind. They test your presence of mind and alertness.
Duration: 45 minutes
Total Questions: 40

Round: Technical Interview
Experience: The interview was a Telephonic round where they were asking questions very quickly not giving you time to think
Tips: Yu need to have good communication skills, ability to handle stress & good presence of mind

Round: HR Interview
Experience: They told wat will be the work like, work timings, pay structure and growth stages.
Tips: Be firm about wat you want and need when it comes to pay don't bend according to them.Prove to them that why they need you. Be confident

Round: Stress Interview
Experience: Basically its a stress round so they sound very panicky, and try to confuse you, even throwing in tantrums. I maintained my calm and even though I had very less knowledge of what needs to be done I was able to calm her down by being polite and courteous.
Tips: Be very patient, you need to be a good listener, you must maintain your calm and have presence of mind which is what they test. Even if you don't have any knowledge about it be confident about telling wat you can. They also check the creative presence of mind you can display.

College Name: MS Ramaiah Institute of Management

Skills evaluated in this interview

Interview questions from similar companies

IT Operations Interview Questions & Answers

Wipro user image Aritro Mukherji

posted on 24 Sep 2017

I was interviewed in Apr 2017.

Interview Questionnaire 

6 Questions

  • Q1. Walk us through your resume
  • Ans. 

    I have a diverse background in IT and Operations, with experience in project management, system administration, and process improvement.

    • Managed multiple IT projects, ensuring timely delivery and adherence to budget

    • Implemented and maintained various systems and networks, ensuring smooth operations

    • Led process improvement initiatives, resulting in increased efficiency and cost savings

    • Collaborated with cross-functional tea...

  • Answered by AI
  • Q2. What are your current role and responsibilities
  • Ans. 

    I am currently working as a Senior IT Operations Manager at XYZ Company.

    • Leading a team of IT professionals to ensure smooth operations

    • Managing IT infrastructure and systems

    • Implementing and maintaining IT security measures

    • Collaborating with other departments to support their IT needs

  • Answered by AI
  • Q3. What do you understand by service management
  • Ans. 

    Service management refers to the activities, processes, and practices involved in planning, delivering, managing, and improving services.

    • Service management involves the planning, design, delivery, and support of services to meet customer needs and expectations.

    • It includes processes such as service strategy, service design, service transition, service operation, and continual service improvement.

    • Service management aims ...

  • Answered by AI
  • Q4. How does ITSM helps an organisation
  • Ans. 

    ITSM helps an organization by improving efficiency, reducing costs, and enhancing customer satisfaction.

    • ITSM helps in streamlining IT processes and workflows, leading to increased efficiency.

    • It helps in reducing costs by identifying and eliminating redundant or unnecessary IT services.

    • ITSM improves customer satisfaction by ensuring timely resolution of IT issues and better communication with users.

    • It enables better tra...

  • Answered by AI
  • Q5. How does service management impact PMP
  • Ans. 

    Service management impacts PMP by providing a framework for managing IT services and aligning them with project management principles.

    • Service management ensures that IT services are delivered efficiently and effectively, which supports the successful execution of projects.

    • It helps in defining and documenting service requirements, which can then be incorporated into project plans.

    • Service management processes, such as in...

  • Answered by AI
  • Q6. What is the role of transition manager
  • Ans. 

    A transition manager is responsible for overseeing the smooth transition of projects or processes from one stage to another.

    • Coordinates and manages the transition process

    • Develops transition plans and strategies

    • Ensures effective communication and collaboration between teams

    • Identifies and mitigates risks and issues

    • Monitors progress and ensures timely completion

    • Provides support and guidance to team members

    • Evaluates and im...

  • Answered by AI

I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Programming questions.
  • Q2. Fibonacci program
  • Q3. OOPS concepts.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic OOPS concepts and basic programs.

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Oops Concepts and Data Structure Questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Oops And Data Structure, Collection.

Interview Questionnaire 

1 Question

  • Q1. Where do you see yourself after 5 years from now

I applied via Campus Placement and was interviewed before Feb 2020. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Was interviewed as fresher?
  • Q2. Written test conducted? with verbal ability test ? GD
  • Q3. How would u deal with a problematic situation when you are working in a team?
  • Q4. What are your plans about higher studies?

Interview Preparation Tips

Interview preparation tips for other job seekers - it was basic with apptiude test and attitiude test.

Interview Questionnaire 

1 Question

  • Q1. Questions related to COBOL,JCL,VSAM,DB2,CICS,Vision plus

Interview Questionnaire 

2 Questions

  • Q1. They asked me on java and I have joined as a fresher they not much questions as I got selected as fresher on oops concepts and collections
  • Q2. Please be confident while facing interview and they will check your communication skills

Interview Questionnaire 

1 Question

  • Q1. Who is the most important person have to transform you in your life?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak your mind you will be selected.

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Experience in related field of work
  • Q2. Domain experience in years
  • Ans. 

    I have X years of domain experience.

    • I have worked in this domain for X years.

    • During my time in this domain, I have gained expertise in various areas such as...

    • I have worked on projects related to...

    • I have experience working with clients in this domain.

    • I keep myself updated with the latest trends and developments in this domain.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident before you attend interview with hiring manager. Explain in detailed about your roles and responsibilities.. Make sure your explanation should attract to hiring manager.
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IBM Interview FAQs

What are the top questions asked in IBM IT Operations interview?

Some of the top questions asked at the IBM IT Operations interview -

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