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Hyatt Regency Guest Service Officer Interview Questions and Answers

Updated 13 Oct 2023

Hyatt Regency Guest Service Officer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Salary expectations
  • Ans. Whatever the expectations you have they will give you a normal salary
  • Answered Anonymously
  • Q3. Why do you want to join Hyatt why are you leaving your current property
  • Ans. Give a good example with honesty the hr department is ready to give you an opportunity
  • Answered Anonymously
Round 3 - Head of the department 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. What do you know about Hyatt
  • Ans. You must have basic knowledge about this brand
  • Answered Anonymously
  • Q3. Front office related questions
Round 4 - Behavioral 

(1 Question)

  • Q1. What do you know about Hyatt and why you want to join

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, fluent and smile

Interview questions from similar companies

I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Explain yourself in one word

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was all about 3 rounds in which first round was group discussion, second round with HR and department head in which you will have lots of questions from interviewer head that would include of current affairs,technicals about your choosen department and in the mean time they will observe you at your communication skill,the way you present your answer,your dressing sense ,your grooming .
If you clear these two you have to go through GM round which is last and final round in which ur interview would be with general manager of the hotel.
After clearing this you have to go with psychometric test meanwhile for joining.

I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you change?? Why you want to join?? Are you comfortable to move??
  • Q2. Basic expectation of company your role and your profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. And always come with numbers and passionate about your job

I applied via Campus Placement and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why did you joined Frankfinn?
  • Q2. Why do you want to get in hospitality?

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to tell you that feel free when you go for an interview because they only check how much confidence you have & how you present yourself. Don't get nervous try to be chill.

Interview Questionnaire 

2 Questions

  • Q1. Actually now I'm done my MBA ,if there is any chance to get a job again in Taj group.
  • Q2. Previously I have 1year experience at Taj yeshwantpur Bangalore as a Food and Beverage Service associate

I applied via Other and was interviewed in Jan 2018. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General questionaire, salary where you working and all
  • Q2. Why are you looking for a job
  • Ans. 

    Seeking new challenges and opportunities for growth in a dynamic industry.

    • Looking to expand my skill set and knowledge in a different environment

    • Interested in taking on more responsibilities and leadership roles

    • Seeking a more competitive salary and benefits package

  • Answered by AI
  • Q3. What’s your restaurants food cost, seating capacity, cuisine reporting to
  • Ans. 

    Our restaurant has a food cost of 30%, seating capacity of 100, and serves Italian cuisine.

    • Food cost is 30%

    • Seating capacity is 100

    • Cuisine served is Italian

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Applied online

General Tips: Confidence and apply on the right profile.
Skills: Communication And Confidence, Problem Solving, Leadership, Decision Making Skills
Duration: 1-4 weeks

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Q2. Why this field?
  • Q3. Something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have experience working in customer-facing roles

    • I am a good listener and problem-solver

    • I enjoy interacting with people and making their experience positive

  • Answered by AI
  • Q4. Tell me something about the world?
  • Q5. About hobbies?
  • Q6. Tell me something about your working experience?
  • Q7. Would you be a smart worker or a hard worker?

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊

I appeared for an interview in Mar 2022.

Round 1 - HR 

(8 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why are you looking for a change?
  • Ans. 

    I am looking for a change to explore new opportunities and challenges in the hospitality industry.

    • Seeking growth and advancement in my career

    • Interested in gaining experience in a different hotel or resort

    • Want to work in a more customer-focused environment

    • Desire to learn new skills and expand my knowledge

    • Looking for a company with a strong reputation and positive work culture

  • Answered by AI
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Share details of your previous job.
  • Q6. Why should we hire you?
  • Ans. 

    I am the ideal candidate for the Guest Service Associate position because of my strong customer service skills, attention to detail, and ability to handle difficult situations with professionalism.

    • I have extensive experience in the customer service industry, having worked in various roles where I have honed my communication and problem-solving skills.

    • I am highly attentive to detail, ensuring that I provide accurate and...

  • Answered by AI
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
Round 2 - Technical 

(1 Question)

  • Q1. French classical menu What is whisky? What is beer made of? What is sparkling wine? Name of the red wine grapes and white wine grapes? Difference between liquor and liqueur ? What is grilled sandwich? Name...
  • Ans. 

    A series of questions related to food and beverages.

    • Whisky is a distilled alcoholic beverage made from fermented grain mash.

    • Beer is made from water, malted barley, hops, and yeast.

    • Sparkling wine is a wine with significant levels of carbon dioxide in it, making it fizzy.

    • Red wine grapes include Cabernet Sauvignon, Merlot, and Pinot Noir. White wine grapes include Chardonnay, Sauvignon Blanc, and Riesling.

    • Liquor is a dist...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident believe in urself and work on ur teqnichal skills and knowledge about both food and beverage.

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Very basic one just walk through cv
Round 3 - Behavioral 

(1 Question)

  • Q1. About the work we do in restaurant
Round 4 - Behavioral 

(2 Questions)

  • Q1. Very easy not much of about yourself and all
  • Q2. Nothing very basic , hygiene standards, situation handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident learn all about restaurant operation p&l, manpower, utilities ,etc

Hyatt Regency Interview FAQs

How many rounds are there in Hyatt Regency Guest Service Officer interview?
Hyatt Regency interview process usually has 4 rounds. The most common rounds in the Hyatt Regency interview process are Resume Shortlist, HR and Behavioral.
How to prepare for Hyatt Regency Guest Service Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hyatt Regency. The most common topics and skills that interviewers at Hyatt Regency expect are Customer Service, Front Office, Hospitality, Reception and Front Desk.

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Hyatt Regency Guest Service Officer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Hyatt Regency Guest Service Officer Salary
based on 49 salaries
₹1.2 L/yr - ₹4 L/yr
5% less than the average Guest Service Officer Salary in India
View more details

Hyatt Regency Guest Service Officer Reviews and Ratings

based on 41 reviews

3.4/5

Rating in categories

3.8

Skill development

3.1

Work-life balance

3.7

Salary

3.6

Job security

3.2

Company culture

3.3

Promotions

2.8

Work satisfaction

Explore 41 Reviews and Ratings
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