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HSBC Electronic Data Processing Customer Service Executive Interview Questions and Answers

Updated 8 Dec 2022

HSBC Electronic Data Processing Customer Service Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why you need job for this organisation
  • Q2. Tell me about yourself

Interview Preparation Tips

Topics to prepare for HSBC Electronic Data Processing Customer Service Executive interview:
  • Market Intelligence
  • Business Objects
Interview preparation tips for other job seekers - Positive attitude don't be shy an be calm and listen carefully

I applied via Naukri.com and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General questions like tell me about you? and customer service related questions like situational questions If a customer comes with a problem X How will you resolve it?

Interview Preparation Tips

Interview preparation tips for other job seekers - very good and It was 1-on-1 it goes around 1 hour, The recruiter made me very comfortable.

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I applied via Company Website and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Few Calculations & introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm & think & answer the questions

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction and about family
  • Q2. Why you want to join IDFC First Bank
  • Q3. Strength and Weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Always trust yourself that you can crack any interview then you’ll get a confident to do it.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Online mode difficulty moderate

Round 3 - Group Discussion 

Online Mode Easy topic given to us was social media good or bad

Round 4 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself ( give brief introduction with confidence)
  • Q2. Why you want to work in this organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What does kyc mean to you exactly
Round 2 - One-on-one 

(2 Questions)

  • Q1. Strength and weakness
  • Q2. Can you handle multi-tasking
  • Ans. 

    Yes, I am able to handle multi-tasking efficiently.

    • I have experience in managing multiple customer inquiries simultaneously

    • I am proficient in using CRM systems to track and prioritize tasks

    • I can effectively switch between different tasks without compromising quality

  • Answered by AI

HSBC Electronic Data Processing Interview FAQs

How many rounds are there in HSBC Electronic Data Processing Customer Service Executive interview?
HSBC Electronic Data Processing interview process usually has 2 rounds. The most common rounds in the HSBC Electronic Data Processing interview process are Resume Shortlist and HR.

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HSBC Electronic Data Processing Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
HSBC Electronic Data Processing Customer Service Executive Salary
based on 556 salaries
₹1.8 L/yr - ₹7.6 L/yr
34% more than the average Customer Service Executive Salary in India
View more details

HSBC Electronic Data Processing Customer Service Executive Reviews and Ratings

based on 162 reviews

4.1/5

Rating in categories

4.2

Skill development

4.2

Work-life balance

4.1

Salary

4.6

Job security

4.5

Company culture

3.8

Promotions

4.1

Work satisfaction

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