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HomeLane Customer Service Executive Interview Questions and Answers

Updated 15 Jan 2023

HomeLane Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introducing about you.
Round 3 - One-on-one 

(1 Question)

  • Q1. How you can manage an anger customer if firm unable to fulfill the commitment
  • Ans. 

    Listen to the customer, apologize for the inconvenience, offer alternative solutions, and follow up with a resolution.

    • Listen actively to the customer's concerns and empathize with their frustration.

    • Apologize for the inconvenience caused and take responsibility for the situation.

    • Offer alternative solutions that may help resolve the issue, such as a refund or a discount on future purchases.

    • Follow up with the customer to ...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. What you will do if cx asked for money compensation and cx issue is genuine.
  • Ans. 

    I would follow the company's policy on compensation and ensure that the customer's issue is resolved.

    • Listen to the customer's concern and empathize with their situation.

    • Check the company's policy on compensation and see if the customer's issue qualifies for it.

    • If the issue is genuine and qualifies for compensation, offer the customer an appropriate compensation.

    • If the issue does not qualify for compensation, explain th...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be honest.
2. Be loyal with company policy
3. Balance yourself between firm and cx.

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Describe how would you increase current sale of company in your area.
  • Ans. 

    I would increase sales by identifying new potential customers and building strong relationships with them.

    • Conduct market research to identify potential customers

    • Develop targeted marketing campaigns to reach new customers

    • Offer promotions or discounts to incentivize new customers to try our products

    • Provide excellent customer service to build loyalty and encourage repeat business

    • Collaborate with other departments to ensur...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1- Answer with confidence
2- Knowledge about your area architects, builders, fabricators and dealers.
3- positive attitude.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What has been your most meaningful work experience?
  • Q2. What qualities make you a team player?

Interview Preparation Tips

Topics to prepare for Decorpot Sales Executive interview:
  • Python
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Feb 2025.

Round 1 - Technical 

(1 Question)

  • Q1. Why should we hire you
  • Ans. 

    I bring a unique blend of experience, skills, and passion for sales that can drive results and contribute to your team's success.

    • Proven track record of exceeding sales targets by 20% in my previous role.

    • Strong communication skills that help build lasting relationships with clients.

    • Experience in utilizing CRM tools to streamline sales processes and improve efficiency.

    • Ability to quickly adapt to new products and market t

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to you can learn lot of things like politics
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. What are the important aspects of sales?
  • Ans. 

    The important aspects of sales include building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

    • Building relationships with customers is crucial for long-term success in sales.

    • Understanding customer needs and providing tailored solutions is essential.

    • Effective communication skills help in conveying the value of the product or service.

    • Having in-depth product kno...

  • Answered by AI
  • Q2. What makes a salesperson good?
  • Q3. How did you achieve your sale targets?
  • Ans. 

    I achieved my sales targets by implementing a strategic approach, building strong relationships with clients, and consistently exceeding expectations.

    • Developed a comprehensive sales strategy that focused on identifying and targeting key prospects

    • Built and maintained strong relationships with clients, understanding their needs and providing tailored solutions

    • Consistently exceeded sales targets by proactively seeking out...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Salary Negotiation and joining date discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident and present yourself in a good way. Tell your answers boldly, you'll get an offer letter for sure.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell about yourself Sales and marketing
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are the details regarding import activities?
  • Ans. 

    Import activities involve bringing goods or services into a country from another country.

    • Import activities require compliance with customs regulations and may involve paying import duties or taxes.

    • Import activities can include sourcing products from international suppliers, arranging transportation, and managing customs clearance.

    • Examples of import activities include importing raw materials for manufacturing, importing...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

About your positive attitude

Round 3 - One-on-one 

(1 Question)

  • Q1. About your job profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your self..

I applied via Naukri.com and was interviewed in Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About past experience, customers cinereus scenarios and customer service in the store
  • Q2. Be prepared well about ur self and be confident. In whatever u tells and explain in front of them
  • Q3. Have a at least knowledge of basic skills and smartness in answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Actually it was very tuff. I made an PPT and field work and lots questions and answers and lots scenarios will be asked by interviewer and explain them each and everything in details and please be good in using hero words, when ur writing a Emil to them

I applied via Campus Placement

Interview Questionnaire 

1 Question

  • Q1. Post related questions only

Interview Preparation Tips

Interview preparation tips for other job seekers - Post related only be prepared. Not tough

HomeLane Interview FAQs

How many rounds are there in HomeLane Customer Service Executive interview?
HomeLane interview process usually has 4 rounds. The most common rounds in the HomeLane interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in HomeLane Customer Service Executive interview?

Some of the top questions asked at the HomeLane Customer Service Executive interview -

  1. How you can manage an anger customer if firm unable to fulfill the commitm...read more
  2. What you will do if cx asked for money compensation and cx issue is genui...read more

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HomeLane Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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HomeLane Customer Service Executive Salary
based on 4 salaries
₹3.5 L/yr - ₹5.2 L/yr
45% more than the average Customer Service Executive Salary in India
View more details

HomeLane Customer Service Executive Reviews and Ratings

based on 2 reviews

3.6/5

Rating in categories

2.6

Skill development

2.9

Work-life balance

2.4

Salary

2.7

Job security

3.1

Company culture

1.4

Promotions

1.4

Work satisfaction

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