Hiranandani Financial Services RMS Manager Interview Questions and Answers

I will manage the collection process by implementing a systematic approach, tracking payments, following up with customers, and escalating issues when necessary.

• Implementing a systematic approach to track payments and monitor outstanding balances

• Following up with customers regularly to ensure timely payments

• Escalating collection issues to higher management or legal department if necessary

• Offering payment plans or negot...read more

To increase loyal customer base, focus on customer satisfaction, personalized experiences, loyalty programs, and social media engagement.

• Provide excellent customer service and address any issues promptly

• Offer personalized experiences and tailor products/services to individual needs

• Implement a loyalty program with rewards and incentives

• Engage with customers on social media and respond to feedback

• Create a sense of commun...read more

Retaining customers is crucial for business growth. Here are some ways to do it.

• Provide excellent customer service

• Offer loyalty programs and rewards

• Personalize communication and offers

• Regularly ask for feedback and act on it

• Stay in touch through email, social media, or newsletters