Hinduja Group Customer Relation Officer Interview Questions and Answers

4 level of interview attended

Q1. Why Leaving previous job?
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Q2. Trying for better package and for travel comfortable
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Q1. Vehicle models of kia
Ans. 
Kia offers a wide range of vehicle models including sedans, SUVs, and electric vehicles.
• Sedans: Forte, Optima

• SUVs: Sportage, Sorento, Telluride

• Electric Vehicles: Niro EV, Soul EV
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Q2. Kia Electric model details
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Q3. Kia launching at india in which year
Ans. 
Kia launched in India in the year 2019.
• Kia Motors officially entered the Indian market in 2019.

• The first Kia model to be launched in India was the Seltos.

• Kia has since expanded its lineup in India with models like the Carnival and Sonet.
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Q1. Asked about self and experience
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Q2. Self and experience, this job eligible or not
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Q3. Family background
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Q1. How do you deal with difficult situations?
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Q1. Behavioral questions
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Q1. Self Introduction
Ans. 
Name, qualification, work experience ,languages known and interests
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Q2. Types of vehicles
Ans. 
There are various types of vehicles including cars, trucks, motorcycles, bicycles, and buses.
• Cars

• Trucks

• Motorcycles

• Bicycles

• Buses
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Q3. About the company
Ans. 
Year of opening, branches through out India, vehicle sales
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Q4. Languages skill
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Q5. Sales knowledge and talent
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Q1. PPT about the company and product
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Q1. Self introduction
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Share details of your previous job.
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Q4. Why are you looking for a change?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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Q1. Where do you see yourself in 5 years?
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Q2. Why are you looking for a change?
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Q3. Tell me about yourself.
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Q4. What are your strengths and weaknesses?
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