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Hewlett Packard Globalsoft Technical Support Executive Interview Questions and Answers
Hewlett Packard Globalsoft Technical Support Executive Interview Experiences
1 interview found
Selected
I applied via LinkedIn and was interviewed before Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why Hewlett - Packard?
- Ans.
Hewlett-Packard is a renowned company known for its innovative technology solutions and commitment to customer satisfaction.
HP has a strong reputation for quality products and services
HP is a leader in the technology industry, constantly innovating and adapting to market trends
HP has a global presence, providing support and solutions to customers worldwide
(2 Questions)
- Q1. About computers , OS and HP related products
- Q2. Senario based questions.
Top trending discussions
Interview questions from similar companies
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I appeared for an interview before May 2016.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a technical support executive with experience in troubleshooting software and hardware issues.
Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an
- Q2. Why do you want to work here
- Ans.
I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.
Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...
- Q3. Why did you leave your previous job
- Ans.
Seeking better growth opportunities and a more challenging role.
Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring
- Q4. Difference between various operating systems.
- Ans.
Operating systems differ in their user interface, functionality, and compatibility with hardware and software.
Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 for desktop and 2.5 for mobile.
Desktop version: 3.0
Mobile version: 2.5
- Q6. Information about the company (process)
- Q7. Questions related to previous work experience
Interview Preparation Tips
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.
Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.
Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.
Skills: Communication And Confidence, Product Sense, Patience, Stability
Skills evaluated in this interview
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 19 Aug 2020
I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.
Interview Questionnaire
6 Questions
- Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...
- Q2. Never go teleperformance
- Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.
- Q4. Try to make career with Genpact
- Q5. Fuck of teleperformance
- Q6. Totally bad services
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2020. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Introduction
- Q2. About last day spend
- Q3. Extempore on a given topic
- Ans.
Importance of customer service in technical support
Customer service is crucial in technical support as it helps build trust and loyalty with customers
Good customer service can lead to positive reviews and referrals, which can benefit the company
Effective communication and problem-solving skills are essential in providing excellent customer service
Customer service should be personalized and tailored to the individual ne...
- Q4. About the process
- Q5. Why teleperformance and BPO stream
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 12 Apr 2020
I applied via Recruitment Consultant and was interviewed in Oct 2019. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why you left your last organisation ?
- Ans.
I left my last organization to pursue new opportunities and further develop my skills.
Seeking new challenges and growth
Opportunity for career advancement
Desire to learn new technologies
Better work-life balance
Company restructuring or downsizing
Relocation or commute issues
- Q2. Because of family emergency
- Q3. How long will you stay in this organisation ?
- Ans.
I plan to stay in this organization for the long term, as I am committed to growing my career here.
I am looking for stability and growth opportunities in my career.
I believe in the company's mission and values, and want to contribute to its success.
I am excited about the potential to learn and develop new skills in this role.
I am open to taking on additional responsibilities and challenges as they arise.
I am committed ...
- Q4. As I am looking for a vertical growth, so will stay for long.
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 15 Feb 2022
I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Tell us about the company.
(1 Question)
- Q1. Interviewer start a story and you continue it and finish it.
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 18 Sep 2022
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 3 interview rounds.
(2 Questions)
- Q1. What do you think about the customer service industry?
- Q2. What is a graphics card and what is the difference between integrated and dedicated graphics?
- Ans.
A graphics card is a hardware component that processes and renders images, videos, and animations on a computer.
Integrated graphics are built into the CPU and share system memory, while dedicated graphics have their own memory and processing power.
Dedicated graphics are better for gaming and other graphics-intensive tasks.
Examples of graphics card manufacturers include Nvidia and AMD.
Communication round where they test your skills by making you speak on a certain topic for 2 minutes.
(2 Questions)
- Q1. What is a task manager and the multiple ways of opening it?
- Ans.
Task Manager is a system utility that displays the processes and applications running on a computer.
Task Manager can be opened by pressing Ctrl+Shift+Esc
It can also be opened by right-clicking on the taskbar and selecting Task Manager
Another way to open it is by pressing Ctrl+Alt+Delete and selecting Task Manager
Task Manager can also be opened by searching for it in the Start menu or by typing 'taskmgr' in the Run dial
- Q2. Blue screen error and how to fix it
- Ans.
Blue screen error is a system error that occurs due to hardware or software issues.
Check for any hardware issues such as faulty RAM or hard drive
Update or reinstall drivers
Run a virus scan
Perform a system restore
Check for any recent software or hardware changes
Contact technical support for further assistance
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.
(1 Question)
- Q1. Brief Introduction. Yesterday's Routine. What is customer support. After that the HR gives a general topic to speak on like: Child Labour, Covid Situation In India, Most Memorable Birthday etc.
(1 Question)
- Q1. What are Ghost Files. What is Task Manager. What LAN and WLAN. What is BSOD. How to run Windows in Safe Mode.
Interview Preparation Tips
Don't use any MTI's
Don't Fummble.
Speak in a Neutral Accent.
Should have Thought Process.
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 22 Jan 2022
I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself
Interview Preparation Tips
Hewlett Packard Globalsoft Interview FAQs
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Hewlett Packard Globalsoft Technical Support Executive Interview Process
based on 1 interview
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