Hewlett Packard Enterprise Technical Support Executive Interview Questions and Answers

Q1. Write the code to find the length of a string without using the string functions.
Ans. 
Use a loop to iterate through the characters of the string and count them.
• Create a function that takes a string as input.

• Initialize a variable to store the length of the string.

• Use a loop to iterate through each character of the string and increment the length variable.

• Return the final length of the string.
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Q2. How will you print the address of a variable without using a pointer?
Ans. 
You can print the address of a variable without using a pointer by using the & operator in C/C++.
• Use the & operator before the variable name to get its address, e.g. int num = 10; printf("Address of num: %p", &num);

• You can also pass the variable directly to a function that expects a pointer, e.g. void printAddress(int *ptr) { printf("Address: %p", ptr); } int num = 20; printAddress(&num);
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Questioning on terms like TCP/IP,
Internet troubleshooting etc.

Q1. Questioning on terms like WAN, TCP/IP etc.
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Q1. How to Contribution Of Company Rick's time .
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Q1. Please explain your previous company profile
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Q2. I am sure my previous company technical knowledge
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Easy round, want to speak for 5 to 10 mins

Same as round 1. They check our grammatical mistake

Q1. I did not select for this round
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It was Easy to medium . overall good

It was Medium to tough level

Q1. What is fifo lifo
Ans. 
FIFO (First In, First Out) and LIFO (Last In, First Out) are inventory management methods.
• FIFO: Items that are added first are the first to be removed. Like a queue.

• LIFO: Items that are added last are the first to be removed. Like a stack.
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Q2. Whole data structure concepts
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Q1. What do you want to change in this country if you get a chance
Ans. 
I would focus on improving access to quality education for all citizens.
• Implementing policies to ensure equal opportunities for education

• Investing in infrastructure and resources for schools in underserved areas

• Providing scholarships and financial aid for students from low-income families

• Promoting vocational training programs to address skills gaps in the workforce
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Q2. I don't remember
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Vocabulary was the main focus for them
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Q2. Convincing capabilities
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