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Hero Motors Company Customer Service Manager Interview Questions and Answers for Experienced

Updated 25 Feb 2024

Hero Motors Company Customer Service Manager Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join us?
  • Q2. To growing up myself along with company

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is everything in this field

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Know about gd&t and application
  • Q2. What is your responsibility to current organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and reply very politely. Technical skills required

I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Expected Salary
  • Q2. Married or Single
  • Q3. Single
  • Q4. No, of years in Maharashtra
  • Ans. 

    I have lived in Maharashtra for 5 years.

    • I have lived in Mumbai, Pune, and Nagpur.

    • During my time in Maharashtra, I worked as a Sales Manager for a retail company.

    • I am familiar with the local culture, language, and business practices.

  • Answered by AI
  • Q5. 40 yrs

Interview Preparation Tips

Interview preparation tips for other job seekers - They have taken verbal Interview and given a letter to come

I applied via Company Website and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. I am good work experience this field.11 years
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - I am good work experience 11 years automobile sales job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Costing formula
  • Q2. What is strategic sourcing?
  • Ans. 

    Strategic sourcing is a systematic approach to procurement that optimizes supplier selection and management for long-term value.

    • Focuses on long-term supplier relationships rather than short-term transactions.

    • Involves analyzing the total cost of ownership, not just purchase price. For example, considering shipping, storage, and maintenance costs.

    • Utilizes data analytics to assess supplier performance and market trends.

    • En...

  • Answered by AI
  • Q3. What is CSL and how can your prepare
  • Q4. What is BOM & Routing verification

I applied via Campus Placement and was interviewed before Nov 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question include about automobile parts and principles in technical interview and situation based questions in HR interview

Interview Preparation Tips

Interview preparation tips for other job seekers - 5 to 6 rounds of hard selection process
1. Aptitude / verbal test
2. Group Discussion
3. PowerPoint presentation
4. Technical interview
5. HR interview
6. Stress management ( optional)

1. APTITUDE:
Questions will be generally from Amcat, which would be easy to crack. It is recommended to have a basic knowledge on all the formulas used to quickly solve the questions to keep up with time

2. GROUP DISCUSSION:
Initiate the discussion and give them the invigilators the opinion that you are confident and bold enough and you are good to go.

3. POWERPOINT PRESENTATION:
Explain about oneself in 4 slides. It should not include anything related to your academics. Include SWOT in your presentation.

4. TECHNICAL INTERVIEW:
a. Be strong with the basics of automobile parts and principles.
b. One should have good command over the areas of interest mentioned in the resume.

5. HR interview:
Again be honest and don't twist the words. Be confident and voice out your decision making skills when you are given a situation based question, which the HRs often do.

This would be enough for you to crack the interview.
In Simple words it would be challenging.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Process question
  • Q2. System question
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Technical 

(1 Question)

  • Q1. Whatever you are mentioning in resume should be answerable to that. Add to the points only, avoid from unnecessary stuff.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. FRF, modal, FEA and connection, nonlinear analysis, contact

Interview Preparation Tips

Interview preparation tips for other job seekers - For FEA prepare nonlinear analysis
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Existing experience
  • Q2. Dealer handling process
  • Q3. Technical and existing background

Hero Motors Company Interview FAQs

How many rounds are there in Hero Motors Company Customer Service Manager interview for experienced candidates?
Hero Motors Company interview process for experienced candidates usually has 1 rounds. The most common rounds in the Hero Motors Company interview process for experienced candidates are One-on-one Round.

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Hero Motors Company Customer Service Manager Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more

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Hero Motors Company Customer Service Manager Salary
based on 4 salaries
₹2.1 L/yr - ₹2.2 L/yr
64% less than the average Customer Service Manager Salary in India
View more details

Hero Motors Company Customer Service Manager Reviews and Ratings

based on 3 reviews

4.9/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

3.0

Salary

4.9

Job security

4.0

Company culture

4.0

Promotions

4.0

Work satisfaction

Explore 3 Reviews and Ratings
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