Hanon Systems Interview Questions, Process, and Tips

Quality is the degree of excellence of a product or service that meets or exceeds customer expectations.

• Quality is meeting or exceeding customer expectations

• It involves consistency, reliability, and durability

• It is achieved through continuous improvement and adherence to standards

• Examples include defect-free products, timely delivery, and excellent customer service

Improvement in quality can be achieved by identifying and addressing root causes of defects.

• Conducting regular quality audits

• Implementing a continuous improvement program

• Encouraging employee involvement in quality improvement initiatives

• Using statistical process control to monitor quality

• Providing training to employees on quality standards and procedures