GXO Deskside Support Engineer Interview Questions, Process, and Tips

Active Directory is a directory service that stores information about network resources and enables centralized management.

• Active Directory is a Microsoft technology used in Windows-based networks.

• It provides a centralized database for managing and organizing network resources such as users, computers, and printers.

• Active Directory uses a hierarchical structure with domains, trees, and forests.

• It allows for authenticat...read more

An O365 Administrator manages and maintains the Office 365 environment for an organization.

• Manages user accounts, licenses, and permissions

• Configures and troubleshoots email, SharePoint, OneDrive, and Teams

• Monitors and maintains security and compliance

• Provides end-user support and training

• Keeps up-to-date with new features and updates

Windows server password policy is a set of rules that define the complexity and expiration of passwords.

• Password length and complexity requirements

• Password expiration and history

• Account lockout policy

• Enforcement of password policy through Group Policy

• Examples: Minimum password length of 8 characters, requiring a combination of uppercase and lowercase letters, numbers, and special characters

• Examples: Passwords must be c...read more

ServiceNow is a cloud-based IT service management platform that helps organizations manage digital workflows.

• ServiceNow is used for IT service management, IT operations management, and IT business management

• Request: A request is a service request made by a user, such as a request for a new laptop or software installation

• Incident: An incident is an unplanned interruption to an IT service or reduction in the quality of a...read more