GUVI Mentor Interview Questions and Answers

I am flexible with my working hours and can accommodate late shifts when necessary to meet project deadlines.

• I have experience working late hours during critical project phases, ensuring timely delivery.

• In my previous job, I often stayed late to collaborate with team members in different time zones.

• I understand the importance of flexibility in a fast-paced environment and am willing to adjust my schedule.

Handling highly dissatisfied clients requires active listening, empathy, and a willingness to find a solution.

• Listen actively to their concerns and acknowledge their feelings

• Empathize with their situation and apologize for any mistakes

• Offer a solution or compromise that addresses their concerns

• Follow up with the client to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction

When clients don't respond to calls, I use a multi-step approach to tackle the situation.

• First, I try to understand the reason behind their lack of response. It could be due to a busy schedule, technical issues, or simply overlooking the call.

• I follow up with an email or text message, politely reminding them of the missed call and expressing my willingness to assist them.

• If there is still no response, I try reaching ou...read more